Theatre Usher


Hard Rock Casino Vancouver


Until filled

Organization Description:

Hard Rock Casino Vancouver is home to everything you go out for! Unparalleled entertainment, gaming, and restaurant options make us the perfect choice for anyone looking for things to do in Vancouver. Our gaming floor offers over 950 slot machines and a number of table games like blackjack, roulette, baccarat, poker, pai gow, and craps. Our 1,100 seat theatre hosts some of the best Vancouver concerts, comedy shows, and performances. Hard Rock Casino Vancouver also boasts a variety of restaurants serving breakfast, lunch, dinner, and late night eats, from a fully-stocked buffet to an atmospheric lounge. The excitement of our casino floor, amazing concerts and events, and restaurant selections for everyone – Hard Rock Casino Vancouver has it all!


Job Description:

The Hard Rock Vancouver Theatre offers the best live entertainment shows in the region! Our shows offer something for everyone: nostalgia, laughter, dancing, and rock and roll! We have the perfect opportunity to combine your love for entertainment and passion for service by joining our team as a Theatre Usher. Hard Rock Casino Theatre is a state of the art multi-purpose theatre that can transform it’s layout to accommodate trade shows, conferences, concerts, cabaret and even weddings. You will be responsible for greeting guests, checking tickets, directing guests to their assigned seat, and providing additional information on all aspects of the Hard Rock Casino Vancouver. The successful candidate will use their passion for people to create great experiences and memories for all of our guests and have them return again and again. Come join us’s show time!


 Greeting guests and directing them to their assigned seating
 Regulating flow of guests in and out of the theatre
 Responding to guest inquiries regarding events and casino amenities
 Communicating effectively with all appropriate operational departments
 Building strong working relationships with our internal and external guests
 Complying with licensing laws, health and safety and other statutory regulations
 Performing other duties as assigned or directed


 Minimum 1 year of experience in guest service; Cash Handling experience an asset
 Experience and/or interest in the live entertainment industry an asset
 Exceptional interpersonal and communications skills
 Customer service and/or hospitality experience
 Ability to handle multiple tasks and projects at one time
 Ability to stand for long periods of time
 Serving It Right Certification or the ability to achieve a Serving It Right Certification
 The ability to successfully obtain a criminal record and credit check
 Ability to exceed internal and external customer expectations through timely, effective and service oriented communication
 A commitment to continually increase your knowledge of our products and services in order to offer exceptional experiences to our guests

How to Apply:

Online at: or email

Contact Name: Kevin Luk
Contact Email:

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