Group Concierge


Arts Club Theatre Company


Sep. 21, 2016

Organization Description: 

The Arts Club Theatre Company is Western Canada’s largest professional theatre company. Now in its 53rd season, this not-for-profit charitable organization produces and presents year-round at three venues—the Stanley Industrial Alliance Stage, Granville Island Stage, and Goldcorp Stage—as well as on tour throughout the province.


Job Description: 

Reporting to the Marketing Manager, the Group Concierge is an energetic, personable, and goal-oriented representative for group sales. The ideal candidate is driven to meet and exceed sales targets. The Group Concierge works strategically to maximize ticket sales in three programs: Groups, Corporate, and Students.


• Achieving sales targets
• Cultivating professional relationships with clients
• Providing outstanding and timely customer service
• Servicing and cross-selling existing group and corporate accounts
• Building new relationships through data-mining, networking events, and outside appointments
• Coordinating onsite services for group client receptions
• Consolidating and expanding the school matinee program
• Assisting with the marketing plan for group sales


We are seeking applicants who have a predisposition to act with initiative and independence. A proven ability in sales as well as excellent relationship building and customer service skills are essential. Good verbal and written communication skills, as well as the ability to speak publicly, are required. Knowledge of ticketing systems is helpful. The successful applicant must be personable, well-organized, detail-oriented, flexible, and able to work well under pressure. A passion for the arts is essential.

Permanent full-time: Monday–Friday, 9 AM– 5:30 PM. Some evenings/weekends required.

How to Apply: 

Please submit a résumé to the following address by September 21, 2016:

Arts Club Theatre Company, c/o Human Resources
BMO Theatre Centre, 203-162 West 1st Avenue, Vancouver, BC V5Y 0H6

We thank all who express interest in this position; however, only those selected for an interview will be contacted.


$32,000 per annum, plus performance-based bonuses and benefits.

Contact Name: Human Resources
Contact Email:

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