For forty-three years The Cultch has presented unforgettable theatre, dance and music, bringing world-class local, national and international presentations to thousands of patrons each year. We have a vibrant rental clientele and a unique Youth Program further extending our reach into the community. Located just off Commercial Drive, The Cultch is also a great place to work. Our team members include people like you - enthusiastic, innovative, passionate, detail-oriented and energetic who have a love and knowledge of the contemporary performing arts in all forms and delight in sharing this passion.
The Cultch operates three theatres: the Historic Stage and Vancity Culture Lab at The Cultch on Venables Street, and the York Theatre on Commercial Drive. In 2015-16 we hosted 80 clients, with more than 100 events resulting in 550 performances. We believe you'll find our high-performance culture personally fulfilling, professionally challenging and artistically rewarding. Join our team and share our vision of a future filled with the best that contemporary art has to offer.
Reporting to the Box Office Manager, the Box Office Attendant is responsible for assisting with day-to-day box office operations that includes but is not limited to ticket bookings, customer service and running reports.
Selling tickets at the box office in person and over the phone
Answering patron inquiries over the phone and by email
Booking complimentary tickets as required
Preparing box office reports as required for the Box Office Manager, Rentals Manager, Director of Patron Development, Executive Director, Managing Director
Outbound calling & donation solicitation
Excellent customer service and upselling skills
Ability to stay calm and problem solve under pressure
Excellent computer skills and ability to learn a new ticketing system
Experience with Patron’s Edge, Microsoft Word, Excel and Access, database management & research is an asset
Cash handling and balancing a till
Level 1 Occupational First Aid certificate would be an asset
Ability to work in a team environment
This job is a union position governed by the terms and conditions of the Front of House Collective Agreement between The Vancouver East Cultural Centre and IATSE Local 118.
This is a casual position and shifts vary from month to month. Most work hours will take place in the evening including weekends. You must be available for at least one shift per week (though one shift a week is not guaranteed).
How to Apply:
$15.66 / hour plus 10% in lieu of health & pension, 4.4% stat not worked, 4% vacation pay, less 2% union dues