Front of House Supervisor


The Cultch


Until filled

Organization Description: 

For forty-three years The Cultch has presented unforgettable theatre, dance and music, bringing world-class local, national and international presentations to thousands of patrons each year. We have a vibrant rental clientele and a unique Youth Program further extending our reach into the community. Located just off Commercial Drive, The Cultch is also a great place to work. Our team members include people like you - enthusiastic, innovative, passionate, detail-oriented and energetic who have a love and knowledge of the contemporary performing arts in all forms and delight in sharing this passion.

The Cultch operates three theatres: the Historic Stage and Vancity Culture Lab at The Cultch on Venables Street, and the York Theatre on Commercial Drive. In 2015-16 we hosted 80 clients, with more than 100 events resulting in 550 performances. We believe you'll find our high-performance culture personally fulfilling, professionally challenging and artistically rewarding. Join our team and share our vision of a future filled with the best that contemporary art has to offer.


Job Description: 

Reporting to the Hospitality & Business Development Manager and the Front of House & Volunteer Coordinator, the Front of House Supervisor is responsible for providing excellent customer service and ensuring a smooth facilitation of public events at The Cultch & York theatres.


The duties and responsibilities of a casual Front of House Supervisor include but are not limited to: 
 The execution and management of the front of house for performances including all aspects of audience services, liaising with the bartending, box office, stage management and technical staff
 Preparation of pre and post show reports in conjunction with other Cultch staff
 Preparation and reconciliation of cash deposits and bar / other sales
 Maintaining cleanliness of the venue including outside areas and washrooms (during performances) 
 Ensure building security is maintained during your shift including both pre-show, during performances and post-show
 Ability to problem solve under pressure
 Attention to detail


 Exceptional customer service and people skills
 Well organized and efficient
 Ability to work calmly under pressure, handle unexpected situations and problem solve
 Be a strong leader and team player and able to work alone
 Experience in volunteer management
 Strong cash handling skills
 Excellent computer skills including experience with Microsoft Word & Excel
 Experience in public speaking an asset
 Level 1 Occupational First Aid certification
 Experience working in an Union environment
 Serving It Right and Food Service certification are assets
This is a casual position and shifts vary from month to month. Most work hours will take place in the late afternoon and evenings including weekends. You must be available for at least three shifts per week (though not guaranteed).
This job is a union position governed by the terms and conditions of the Front of House Collective Agreement between Vancouver East Cultural Centre and
IATSE Local 118.

How to Apply:

 Online: with “Front of House Supervisor (casual)” in the subject line
 Fax: 604-251-1730
 Mail: 1895 Venables Street, Vancouver, BC V5L 2H6


$16.86 / hour plus 10% in lieu of health & benefits, 4.4% stat not worked, 4% vacation pay, less 2% union dues

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