BOX OFFICE ATTENDANT – PART-TIME
Job Information
The Cultch is looking for a highly motivated, proactive self-starter who is able to work under pressure and provide exceptional customer service. Professional appearance and demeanor are essential to the position, as is the ability to work in a diverse and high pressure environment. Reporting to the Box Office Manager, the Box Office Attendant is responsible for assisting with all aspects of ticket sales, reporting and box office management.
Hours of Work: approximately 15 – 20 hours/week. Most work hours will take place in the late afternoon and evenings including weekends and are based on the performance and box office schedule.
- Sell tickets at the box office, over the phone and process online orders
- Maintain accurate box office sales records and inventory
- Successfully complete all box office transactions including, but not limited to, reports, reconciliations for both rental clients and Cultch presentations
- Telemarketing & Group Sales as required
- Prepare box office reports as required for the Box Office Manager, Rentals Co-ordinator, Managing Director, Director of Marketing and Director of Operations
- 2 – 4 years experience in a box office setting
- Exceptional customer service and outstanding interpersonal skills
- Excellent computer skills and an ability and desire to learn a new ticketing system
- Familiarity with ticketing software
- Knowledge of The Patron Edge & The Patron Edge Online ticketing software a major asset
- Cash handling & credit card and debit processing experience
- Ability to problem solve under pressure
- Experience with Microsoft Word, Excel and Access
- Database management & research is an asset
- An ability to work in a team environment
- Level 1 Occupational First Aid certificate is an asset
Interested applicants please forward resume and cover letter by January 7, 2011 to: Cindy Reid Managing Director The Cultch E-mail: cindy@thecultch.com 1895 Venables Street Vancouver, BC
This job is a union position governed by the terms and conditions of the Front of House Collective Agreement between Vancouver East Cultural Centre and IATSE Local 118. Salary: $13.65 / hour plus 8.5% in lieu of health & pension, plus 4.4% stat not worked, less 2% union dues.
