Front of House Manager
Job Information
Notice of Available Position: Front of House Manger*
Status: Part-time
Work Location: Gateway Theatre
Hours of Work: Daytime, Evening and Weekend hours
Gateway Theatre is seeking an outgoing, detail-oriented individual to fill the position of FRONT OF HOUSE MANAGER. We rely on our Audience Services staff to provide exceptional service to our patrons.
*This position entails no more than 3 shifts per month (approx. 5hrs/shift); however, the ideal candidate would also apply to work as a Theatre Concession Server (see posting) and work a combination of approximately 3 shifts per week, between the two positions.
As a FOH Manager at Gateway, you will:
- Communicate and collaborate with the Manager, Volunteer & Audience Services to ensure proper management of events and services while maintaining theatre and society policies.
- Attend training sessions and meetings as required.
- Efficiently manage and coordinate Audience Services during events.
- Supervise volunteers and bar staff during events.
- Liaise with Stage Management and Technical Crew to ensure the smooth operation of all events, including start times and intermission lengths.
- Engage with Box Office staff on a regular basis at every event.
- Reconcile bar cash floats before and at the end of events.
- Represent the theatre and society in a professional manner, particularly when dealing with patrons and volunteers.
- Enforce theatre and volunteer program policies, including implementation of fire and safety emergency procedures.
- Trouble-shoot any issues that may arise during an event and document activities on the daily Front of House Report.
- Prepare Audience Services reports.
- Hold volunteer briefings before each event; covering emergency evacuation procedures and show notes.
- Ensure that the BC Liquor Control and Licensing Act is adhered to.
To be a successful candidate, you must be over 19 years of age and:
- Possess a valid “Serving It Right” certificate.
- Prior FOH Manager experience is preferred.
- Possess excellent customer service and communication skills.
- Be a hardworking, ethical professional.
- Be able to communicate effectively with patrons, volunteers, and staff.
- Have the ability to work calmly under pressure and posses a friendly disposition.
- Be able to climb stairs throughout the shift and lift heavy supplies on occasion.
To apply for this position, respond to Melanie Yeats, Manager, Volunteer and Audience Services with a resume and a letter of intent detailing specific reasons why you would be the ideal candidate for the position.
Gateway Theatre, 6500 Gilbert Road, Richmond, BC, V7C 3V4 or myeats@gatewaytheatre.com
We do not accept applications by fax. No phone calls please. We thank all applicants, but advise that only those considered for an interview will be contacted. Gateway Theatre is committed to employment equity.
Closing Date: September 6th, 2011
TBA
