FRONT OF HOUSE MANAGER: full-time contract position
Job Information
For 37 years, the Vancouver East Cultural Centre has been one of Vancouver’s premiere presenting venues located on the East Side. The Cultch presents an innovative season of contemporary theatre, dance and music, as well as an active and exciting youth program and is home to a thriving rental clientele. The Cultch has over 250 performances a year and welcomes over 35,000 visitors. We employ warm, caring people who love to serve.
Reporting to the Director of Operations, the duties of the full-time Front of House Manager include but are not limited to:
§ The execution and management of the front of house for performances including all aspects of audience services, liaising with the bartending, box office, stage management and technical staff
§ Management, training and scheduling of part-time front of house managers
§ Management, scheduling, recruitment and training of volunteers
§ Developing and maintaining the volunteer benefits program
§ Overseeing opening nights of Cultch presentations – liaising with caterers and sponsors
§ Liaise with Cultch staff regarding Front of House support for rental clients and Cultch presentation series artists
§ Preparation of pre and post show reports in conjunction with other Cultch staff
§ Exceptional customer service and people skills, well organized and efficient
§ An ability to work calmly under pressure, handle unexpected situations and be a strong leader and team player
§ Experience in staffing, scheduling, training and supervision
§ Experience in volunteer coordination
§ Excellent computer skills including experience with Microsoft Word, Excel and Access
§ Level 1 Occupational First Aid certification
§ Experience working in a union environment
§ Serving It Right and Food Service certification are assets
Hours of Work: This is a full-time contract position. Most work hours will take place in the late afternoon and evenings including weekends, however daytime staff meetings and administration hours are also required. Days off are flexible and based on the performance schedule.
Position start date: Monday, February 14, 2010; this is a contract position until May 2011, with an option to renew.
Applications may be faxed, mailed or e-mailed to:
Cindy Reid, Managing Director, 1895 Venables Street, Vancouver, B.C. V5L 2H6
Fax: (604) 251-173o, cindy@thecultch.com
