Front of House Supervisor
Job Information
Reporting to the Customer Services Manager, the Front of House Supervisor is a part-time employee (with some seasonal variation) with specific responsibility for coordinating and overseeing front of house services for theatre events at the ACT in Maple Ridge. As an integral member of the Arts Centre and Theatre team, he/she supervises and participates in the work of a moderate sized group of part-time staff and volunteers to facilitate client services at events.
Supervise the work of a group of part-time staff and volunteers engaged in ushering, cashiering,
bartending, concession, coat check, ticket taking and door attendant duties.
• Advises theatre user groups regarding theatre policies and procedures pertaining to matters such as
emergency procedures, house control and concession arrangements
• Coordinates front of house activities with technical staff and stage crews
• Checks theatre prior to opening to ensure all necessary preparations are completed and ensures the
security of theatre upon closing
• Organizes and coordinates the provision of food and beverage services to user groups including but not
limited to before or after theatre receptions and events as required.
• Perform any other related duties that may be required by the Customer Supervisor
• Provide back-up support to the Ticket Centre as required
• Other duties as assigned by the Customer Services Manager
Abilities, Skills and Knowledge:
• Two years post secondary education with a focus on theatre, hospitality, food services, and
personnel/volunteer management;
• Previous Front of House, Box Office or related experience beneficial
• Working knowledge of business and personnel principles related to theatre management;
• Sound knowledge of the rules, regulations, policies, procedures and methods applicable to the work;
• Ability to plan, supervise, and schedule the work of other staff and part-time volunteers;
• Ability to establish and maintain effective working relationships with theatre users, volunteers
and other employees;
• Highly organized team player with super interpersonal skills who thrives on multi-tasking in the
non-profit sector;
• The candidate must be able to work with diverse groups under potentially stressful situations;
• Ability to work within the budget, policies, regulations and contractual obligations and enforce these
policies, regulations and contracts with fairness, impartiality and good judgment;
• Due to the nature of the business the individual will be required to work primarily evenings
and weekends.
• BC Drivers license
• Certification in Serve it Right Licensee
• Super Host
• First Aid
Lindy Sisson, Executive Director
The ACT/MRPM Arts Council 11944 Haney Place, Maple Ridge, BC
lindys@mract.org / www.theactmapleridge.org
