Membership Lifecycle Marketing Assistant


Vancouver Art Gallery


Mar. 30, 2018

Organization Description: 


Founded in 1931, the Vancouver Art Gallery is recognized as one of Canada’s most respected and exciting visual art institutions. As the largest public art museum in Western Canada, the Gallery has experienced unprecedented growth in the last decade in its artistic and educational programs, as well as in its organizational capacity. Through groundbreaking exhibitions, an emphasis on advancing scholarship through major publications, and an increasingly dynamic collection, the Gallery continues to significantly raise Vancouver’s profile within international cultural communities.

Outstanding historical presentations have become a Gallery hallmark, ensuring that visitors have access to some of the world’s most important historical art collections, with such highlights as:

  • Vermeer, Rembrandt and the Golden Age of Dutch Art: Masterpieces from the Rijksmuseum
  • Leonardo da Vinci: The Mechanics of Man
  • The Colour of My Dreams: The Surrealist Revolution in Art
  • The Forbidden City: Inside the Court of China’s Emperors

Ambitious contemporary exhibitions featuring the work of British Columbia artists have included those for Douglas Coupland, Stan Douglas, Geoffrey Farmer, Rodney Graham, Brian Jungen, Ken Lum, Liz Magor, Marianne Nicolson, Jeff Wall and Ian Wallace, among many others.

These are offered in a wider programmatic context that includes the important work of international artists such as Yang Fudong, Andreas Gursky, Martin Honert, William Kentridge, Kimsooja, Kerry James Marshall, Huang Yong Ping and Fiona Tan.

As well, major thematic exhibitions are undertaken that comprehensively explore visual culture, including architecture and design. Examples of these include:

  • Massive Change: The Future of Global Design
  • KRAZY! The Delirious World of Anime + Comics + Video Games + Art
  • Art Spiegelman. CO-MIX: A Retrospective of Comics, Graphics and Scraps 
  • Grand Hotel: Redesigning Modern Life

In the past two decades, the Gallery has welcomed nearly 4.5 million visitors, including approximately 36,000 members annually. Beyond British Columbia, the Gallery draws significant tourist audiences from across North America, Europe and Asia. Our collection, representing the most comprehensive resource for visual culture in British Columbia, now numbers over 11,715 works.


Job Description: 

Working with the Manager, Membership Program, the Membership Lifecycle Marketing Assistant assists in building, testing and implementing lifecycle marketing programs aimed at optimizing engagement, loyalty and retention of the Gallery’s membership base. The incumbent will be required to collect, report and analyze qualitative and quantitative data sets to drive hypotheses that influence strategic member engagement programs and campaigns.


Working with the Manager, Membership Program, the incumbent ensures that the Gallery has a meaningful dialogue with its members, maintains highest levels of customer service, and delivers cross-channel lifecycle marketing programs and activities (mail, email, social, partner, in person/membership desk) to maximize the member lifetime value. 

The incumbent participates in the management of the Raiser’s Edge membership database, performs data entry, updates and revises donor and Membership records in accordance with the policies and procedures for consistent data handling.

The Membership Lifecycle Marketing Assistant also provides administrative support to process Membership dues and donations, discusses problem accounts with the Manager, Membership Programs for follow-up; produces membership benefit packages and reports for departmental and accounting purposes; and covers at the Membership Desk as needed.


• Post-secondary courses in Marketing and Communications. 
• Three years of marketing experience, in a non-profit fundraising environment is an asset.
• Proficiency in Raiser’s Edge database (including applications for donor, membership and event components), 
• A deep understanding of customer lifecycles.
• Strong analytical and communication skills.
• Attention to detail and a high level of accuracy are required; in addition to the ability to prioritize projects and meet deadlines using timeline planning skills and techniques. 
• Discretion in the handling of confidential matters is required. 
• The ability to work evenings and weekends occasionally is required.

How to Apply: 

Please submit your application to the Director of Human Resources by 5:00 pm on Friday, March 30, 2018, 750 Hornby Street, Vancouver, B.C. V6Z 2H7, Fax: (604) 682-1086 or email:

We thank all applicants for their interest; however, only those short-listed will be contacted.


SALARY: Pay Grade 14, Step 1, $19.82 per hour. HOURS: 70 Hours Bi-Weekly.

Contact Name: Debra Nesbitt
Contact Email:
Contact Phone: (604) 662-4700

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