Guest Services I

Organization:

H.R. MacMillan Space Centre Society

Deadline:

Apr. 20, 2018

Organization Description:

The H.R. MacMillan Space Centre is a non-profit community resource that brings the wonders of space to Earth, while providing a personal sense of ongoing discovery. Through innovative programming, exhibits and activities, our goal is to inspire sustained interest in the fields of Earth science, space science and astronomy.

Website:

http://www.spacecentre.ca

Job Description:

The H.R. MacMillan Space Centre is seeking a dynamic individual who will play a key role in enhancing the experience of visitors at the Space Centre by providing excellent customer service at the Space Centre’s ticket desk, Planetarium theatre, exhibit galleries, and rental spaces. Ideal candidates will have demonstrated experience working with families, students and volunteers in a tourism-related attraction, a proven ability to communicate with visitors in a fun and engaging manner, and the flexibility and initiative required to jump in and assist where needed.

This is an auxiliary staff position within the Guest Services department of the H.R. MacMillan Space Centre, with day-to-day reporting to the Guest Services Supervisor. Hours of work include weekdays, evenings and weekends. The work is performed under general supervision and in accord with established policies and procedures. Work performance is evaluated by a superior in terms of the quality of services rendered to the public.

Responsibilities:

  • Assist with the delivery of services and/or programs which will enhance the visitor’s experience of the Space Centre
  • Have experience working with computer based technology
  • Responsible for ensuring the effective and efficient delivery of cashiering and ticketing services 
  • Providing friendly and knowledgeable guest services to visitors
  • Seating patrons in the theatres and remaining during the show as an attendant
  • Opens, closes, patrols, and monitors the behaviour of patrons in the galleries, theatres, and public areas of the complex
  • Performs incidental cleaning duties in galleries
  • Delivers, cares for, and sets up equipment for patrons using the facilities
  • Answering general enquiries by telephone or in person regarding all aspects of the Space Centre’s activities
  • Maintains simple records related to work

Qualifications:

  • Experience working with the public in a museum/space science centre environment 
  • Completion of high school plus some experience related to work, or an equivalent combination of training and experience
  • Basic computer knowledge (Excel, Word, Outlook) 
  • Strong customer service experience in the areas of reception, custodial and cashiering
  • Excellent professional, organizational and communication skills with an ability to deal tactfully and firmly with patrons of all ages an asset 
  • Experience as a supervisor an asset

How to Apply:

Please submit application not later than 5:00 pm Friday, April 20, 2018 to: Human Resources: careers@spacecentre.ca

Remuneration:

$15.84 per hour plus 12% in lieu of benefits

Contact Name: Human Resources
Contact Email: careers@spacecentre.ca
Contact Phone: 604-738-7827

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