Audience Services Supervisor

Organization: 

Gateway Theatre

Deadline: 

Oct. 3, 2019

Organization Description: 

Gateway Theatre enriches the quality of life in Richmond and surrounding communities by creating outstanding professional theatre and serving as a dynamic hub for the performing arts. Incorporated in 1982, Gateway has grown into one of the largest professional theatre companies in the Lower Mainland. We serve the community through professional live theatre productions, theatre education for youth, and community venue rentals.

Website: 

http://gatewaytheatre.com

Job Description: 

The Audience Services Supervisor oversees the delivery of excellent front of house services to patrons of the theatre plus ensures the smooth planning and execution of internal events. The position is permanent, full-time. Hours of work are office hours with occasional evenings and weekends.

Responsibilities: 

Reporting to the Patron Services Manager the Audience Services Supervisor will

  • Oversee all FOH and Bar customer service

  • Manage the Volunteer Program

  • Supervise all concession operations

  • Oversee booking of Gateway facilities for all internally-driven events

  • Function as the Liquor License Resident Manager and ensure compliance with all regulations

Qualifications: 

  • 3-5 years performing arts administration experience, including:

    • Front of House management

    • Event planning

    • Volunteer management

  • High standard of customer service

  • Excellent organizational skills and attention to detail

  • Strong verbal and written communications and interpersonal skills

  • Ability to prioritize, manage multiple projects and meet deadlines

  • Proven ability to manage others

  • A collaborative, innovative and flexible approach to work

How to Apply: 

Please send a resume and cover letter outlining your suitability for the position to Greg Bricknell gbricknell@gatewaytheatre.com

Gateway Theatre is committed to employment equity and request that any required accommodations be noted in cover letters. We thank all applicants, but only those considered for an interview will be contacted.

Remuneration: 

$38,000-$40,000 plus extended benefits including pension plan

Contact Name: Greg Bricknell
Contact Email: gbricknell@gatewaytheatre.com

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