Guest Services Representative
/Organization:
Museum of North Vancouver (MONOVA)
Deadline:
Apr. 30, 2024
Organization Description:
MONOVA operates both the Museum of North Vancouver (115 West Esplanade) in The Shipyards and the Archives of North Vancouver (3203 Institute Road) in Lynn Valley and supports several other online/offsite experiences for the public to engage with and learn about the past, present and future stories of North Vancouver.
Website:
Job Description:
The Guest Services positions handle visitor reception, ticket sales and service, and retail sales in a unique Museum Store. This role is integral to the experience of the visitor; creating a positive and engaging experience for all visitors and assist with the implementation of museum activities, programs and exhibits, including events and venue rentals. Training and development opportunities for product knowledge and exhibit and programs content will be provided. We are seeking outgoing, self-motivated individuals with excellent customer service skills, an interest in tourist and local community needs and preferences. A passion for, and experience with, retail sales, specialty gift, and/or museum merchandise is an asset.
Responsibilities:
• Greets and engages Museum visitors and provides support for museum gallery tours and programs.
• Handles visitor reception, admissions and membership sales and retail sales functions.
• Using the computer systems, maintains daily statistics for attendance and sales.
• Responds to enquiries and provides information about MONOVA activities.
• Provides support during venue rentals, set up and clean-up of the venue, set up of electronic equipment and oversees conduct of patrons during an event.
• Assists with the implementation of in-gallery, and from time to time off-site, activities and programs and related materials.
• Monitors public areas and ensures visitor safety and the security of artifacts; maintains cleanliness; and performs light cleaning duties of display cases and windows.
• Clears the gallery and locks-up at end of business and opens the Museum when necessary and as required.
• Maintains effective working relationships with a variety of internal and external contacts and deals courteously and effectively with the public and user groups.
Guest Services Representatives
Auxiliary
Qualifications:
• Completion of Grade 12 plus some experience related to the work, or an equivalent combination of training and experience.
• Interest and ability in developing knowledge of North Vancouver, the Museum and its artefacts, exhibits and activities.
• Experience with point-of-sale register operations and cash handling procedures.
• Ability to operate computer systems, applications and equipment related to work.
• Ability to demonstrate an interest in history and/or culture.
• Ability to work effectively with internal and external contacts and deal courteously and effectively with the public and user groups.
• Ability to greet and effectively deal with the public and provide information.
• Ability to prepare and maintain daily statistics, prepare supplies for programs and noncomplex records related to the work.
• Criminal record check required.
How to Apply:
Interested applicants should submit a cover letter and résumé submitted by e-mail to monovahr@monova.ca by April 30th, 2024, at 5:00pm PST.
The cover letter should provide concrete examples that illustrate how they meet the education and experience aspects listed in the Desired Experience, Qualifications and Skills.
Remuneration:
$21.69 per hour (PG10-1, 2021 rate) Variable hours, some weekends and evenings.
Contact Name: Pamela Roberts
Contact Email: monovahr@monova.ca
Contact Phone: (604) 990-3700
