MOVE and Intensives Coordinator
/Organization:
Ballet BC
Deadline:
Jun. 16, 2025
Organization Description:
Ballet BC is an internationally renowned contemporary dance company led by Artistic Director Medhi Walerski. Deeply committed to presenting new work by established and emerging choreographers in addition to acclaimed repertoire, the 20-dancer company performs today’s most sought-after Canadian and international choreography. Ballet BC tours regionally and internationally in addition to its regular performance season at the Queen Elizabeth Theatre in Vancouver. Ballet BC is a leader and resource in the community through dance education opportunities, community and audience outreach, and professional development activities which serve to provide greater access to our art form.
The largest dance organization in British Columbia, Ballet BC is located on culturally vibrant Granville Island in the heart of Vancouver, situated on the traditional, ancestral and unceded territory of the Coast Salish peoples—the Sḵwxwú7mesh (Squamish), Stó:lō and Səl’ílwətaʔ/Selilwitulh (Tsleil-Waututh) and xʷməθkʷəyə̓ m (Musqueam) First Nations.
Website:
Job Description:
Contract Dates: June 30, 2025 to June 30, 2026 with possibility of renewal
The MOVE and Intensives Coordinator plays a key role in supporting Ballet BC’s dance training programs and serves as a key point of contact at the Granville Island facility. The coordinator is responsible for managing registration systems, communications, instructor coordination and front desk support for MOVE classes and winter/spring/summer intensive training programs. With a strong focus on customer service, program logistics and team coordination, this role bridges administrative and artistic functions to support the success of Ballet BC’s community engagement and training initiatives.
Responsibilities:
Front Desk
- Serve as the first point of contact at Ballet BC’s Granville Island facility during core business hours, alongside the Artistic and Audience Services Assistant.
- Greet guests, answer inquiries, and provide general support to company members, collaborators, and the public; manage front door access during peak traffic times; and process Ballet BC merchandise sales.
- Check studios before and after classes to ensure cleanliness and readiness; troubleshoot any issues with studio equipment or supplies.
Shift Supervisor
- Manage the shift schedule and approve timesheets for part-time, casual Front Desk Attendants working evenings and weekends.
- Coordinate training for Front Desk Attendants on MOVE classes, intensives, rentals, and building procedures in collaboration with the Facilities Manager.
- Provide task sheets and shift instructions for Front Desk Attendants during MOVE classes, intensives and studio rentals from Arts Umbrella.
- Serve as the primary point of contact for Front Desk Attendants regarding questions or emergencies during their shifts.
MOVE Classes and Workshops
- In collaboration with the Move & Rentals Manager and the Managing Director, plan the MOVE program and adjust plans as necessary to respond to market conditions and class enrolment levels.
- Manage the program schedule and studio bookings for MOVE progressive series, drop-in classes and workshops, and coordinate studio booking schedule for Arts Umbrella rentals.
- Work with the Marketing team to promote MOVE classes, including writing copy for marketing materials, class descriptions, website content, social media, and feedback surveys.
- Contract and schedule instructors and accompanists; submit invoices to Finance for processing.
- Manage the Mindbody system for class scheduling, registration, and enrollment.
- Assist students with technical issues during registration or payment, and process refunds when applicable.
- Respond to inquiries about MOVE classes via email, phone, and in person.
- Communicate and enforce policies for class attendance and drop-ins.
- Compile and distribute class lists to teachers, and update as needed based on enrollment changes.
- Manage class waitlists, adjust capacities, and communicate openings to students.
- Notify students and teachers of any schedule or location changes, and coordinate makeup classes when necessary.
- Distribute photography waivers and coordinate with students and teachers when photography or videography is planned.
- Ensure that Front Desk Attendants and other staff are equipped and trained to support MOVE-related tasks during front desk shifts.
Intensive Training Programs
- Coordinate the audition process, including updating audition forms and announcements in collaboration with Marketing, and managing applicant communications.
- Liaise with the Artistic team responsible for audition review and dancer selection.
- Handle all applicant communication including audition status updates, registration, tuition payment tracking, information about arrival and accommodation, and general inquiries.
- Manage waitlists and communicate openings with applicants.
- Work with Marketing to plan merchandise stocking and sales.
- Assist Marketing with generating promotional content for email newsletters, social media and the website.
- Update emergency protocols as necessary and ensure staff and Front Desk Attendants are trained accordingly.
- Plan a group excursion and work with the Events team to organize the closing event for each session.
- Acts as the on-site contact for dancers, teachers, choreographers and staff during each session.
- Create, print and post the daily schedule during each session.
- Prepare and distribute faculty/choreographer/dancer headshot sheets.
Qualifications:
- Demonstrated skills in front line customer service and admin
- Experience with booking or scheduling software is an asset, specifically with class registrations
- Experience resolving customer issues or complaints
- First Aid certification or willingness to attend first aid training paid for by Ballet BC
- Knowledge of cash handling and payment processing procedures
- Knowledge of PCI compliance guidelines (credit card handling)
- Comfortable working in a lively, fast paced environment
- Excellent organization, communication and problem-solving skills
- Experience in dance and fitness industry valued
How to Apply:
To apply, please submit your CV and cover letter by June 16, 2025 to: careers@balletbc.com
Ballet BC is an equal opportunity employer committed to fostering an inclusive, equitable, and accessible work environment. We thank all applicants for their interest; however, only those selected for an interview will be contacted.
Remuneration:
$50,000 – $54,000 annually
Contact Name: Anna Sedo
Contact Email: careers@balletbc.com
Contact Phone: (604) 732-5003
