BOX OFFICE ATTENDANT, MOD, MODA 2026 (seasonal)
/Job Title:
BOX OFFICE ATTENDANT, MOD, MODA 2026 (seasonal)
Organization:
The Improv Centre
Deadline:
Nov. 2, 2026
Organization Description:
The Vancouver Improv Centre Society is Vancouver’s leading and best-known improv theatre company. The Improv Centre (TIC) was originally established as a British Columbia registered Society under the name The Vancouver Theatresports League in 1981. It was founded to promote, develop, maintain and present improvisational theatre productions and presentations to local and visiting audiences in Vancouver. The Improv Centre office and 186-seat theatre are located on Granville Island.
We value integrity; diversity and inclusivity; artistic excellence; safety; commitment to continuous development and evolution; collaboration, partnerships, engagement and outreach; acknowledgement and action; fun and play!
Website:
Job Description:
This is a seasonal position that combines the Box Office Attendant (BOA), Manager on Duty (MOD), and Manager on Duty Assist (MODA) roles. Employees will be trained in all three positions and may rotate between them as needed. However, they will only perform one position at a time. Reporting to the Box Office Coordinator and the Front of House & Theatre Operations Manager, the BOA is responsible for in-person Box Office Operations and day-of sales and provides excellent customer service. Reporting to the Front of House & Theatre Operations Manager, the Manager on Duty (MOD) and Manager on Duty Assist (MODA) oversees the front of house staff (bar, box office, volunteers) in the theatre during shows / events, and is responsible for providing leadership while on shift, and providing our patrons with an awesome TIC experience.
Responsibilities:
● Administer Box Office Operations including phone and in-person sales
● Provide guests with a positive professional experience during their visit
● Assist the Box Office Coordinator with evening and daytime box office operations
● Supervise events and promotions created by the Box Office Coordinator in Spektrix and maintain database integrity
● Inform MOD (Manager on Duty) on attendance numbers, late comers, and special groups or notes on show dates
● Coordinate group bookings
● Oversee daily box office reconciliations
● In collaboration with the BOA, approve of resolutions to patron issues such as comps, exchanges, waived fees, etc.
● Communicate with the Stage Manager to keep the show(s) running on time
● Provide leadership in emergency evacuation and first aid scenarios
● Open and close venue on programming nights safely and securely
● Send the FOH end of day report including attendance, bar sales, and patron issues at the end of a shift
HOURS: This is a seasonal position comprised of weekends and evenings depending on show schedules and daytime weekly hours as needed. Weekly hours are not guaranteed, but typically range from 12 – 24 per week. Seasonal hires are expected to give full availability for weekends throughout the Holiday season. We also ask that all seasonal staff be available to work selected shifts between December 18th and January 3rd based on needs of the organization. Employees will be expected to be scheduled for Dec 24, 26, and 31. Seasonal positions are for 3 months, starting approximately on Nov 10, 2026 with the possibility to extend.
Qualifications:
● Exceptional customer service with outstanding people skills
● Experience working with Spektrix or another dynamic ticketing system is considered a major asset
● Proficient computer skills and excellent verbal and written communications skills
● Enjoys working with people and databases
● Works collaboratively and independently
● Ability to problem solve under pressure
● Experience in leading and training people and managing staff and volunteers
● Experience in venue / facilities management considered a strong asset
● Having a valid Serving It Right and basic First Aid considered an asset
● A passion for the arts and the non-profit sector
Please consider applying if you do not meet all the qualifications, but are extremely passionate about our mission.
How to Apply:
To apply, please email your cover letter, CV and 2 references to hiring@theimprovcentre.cawith “BOA/MOD/MODA (Seasonal)” in the subject line by Monday November 2nd 11:59pm.
The Improv Centre is committed to building a skilled, diverse workforce reflective of Canadian society. We strongly encourage applications from candidates with a broad range of backgrounds including, but not limited to race, ethnicity, indigeneity, disability, gender, gender identification and sexual orientation. We are very interested in increasing diversity within our staff. A plurality of lived experiences and perspectives is important to us.
We thank all candidates for applying; however, we only have the capacity to contact those selected for an interview.
Remuneration:
$21.83 per hour for BOA and MODA and $22.93 for MOD plus vacation pay less statutory withholdings.
