Box Office Supervisor
/Job Title:
Box Office Supervisor
Organization:
Theatre Under the Stars
Deadline:
Mar. 15, 2026
Organization Description:
Theatre Under the Stars Musical Society (TUTS) is not for profit society with a mandate to entertain families through popular musical theatre shows, while providing a vibrant outlet and training ground to develop amateur performers and technicians both young and old. TUTS achieves this through a unique collaboration between professionals and volunteers working together in administration, performance, production, and venue operations. TUTS values an atmosphere of inclusion and mentorship in order to build strong character and to promote positive values. Presented at Malkin Bowl in Stanley Park, Vancouverites have long considered TUTS a summer cultural tradition with average attendance of approximately 40,000 patrons per year.
The 2026 Summer Season at Theatre Under the Stars brings back the tradition of open-air musical theatre with the productions of Sister Act and Disney’s The Little Mermaid, running in repertory from July 3rd to August 22nd.
Website:
http://tuts.ca/about-tuts/join-our-team/
Job Description:
The Box Office Supervisor will be mentored by and work closely with the General Manager and Operations & Volunteer Coordinator in order to provide fluid and easy ticketing experience for our patrons and volunteers. They will coordinate the administration of all ticketing needs, train and supervise ticket sellers and analyze ticketing data on a daily basis. The Box Office Supervisor will also execute and maintain TUTS’ ticketing policies with a goal of building on and improving systems for future years. This position will start May 19 and continue through the summer until August 28.
Responsibilities:
Providing excellent customer service to theatre patrons with ticketing inquiries on the telephone and via email
Supervising and managing on-site Box Office Volunteer team
Lead pre-shift meetings, communicating any pertinent information and news regarding ticketing
Ensuring positive experience for volunteers working in the box office
Encouraging team spirit
Booking group ticket sales, following up on phone call and e-mail inquiries from customers
Processing internal company tickets
Resolving patron ticketing complaints and concerns and following TUTS policy guidelines
Liaising with support staff from our ticketing provider, Etix
Coordinate with Marketing Team on ticketing needs for cross promotions and special events.
Other duties, as assigned
Qualifications:
Previous Box Office, Front of House, customer service and/or hospitality experience
Strong leadership, motivational and delegation skills
Excellent customer service skills, friendly attitude
Experience working with volunteers and dynamic personalities an asset
Able to thrive in a fast paced, team environment
Outstanding & organized written and verbal communication skills
Ability to work under pressure and in flexible hours, including evenings
Solid computer skills, including Microsoft Office & Excel, PC & MAC operating systems
How to Apply:
Visit https://www.tuts.ca/about-tuts/join-our-team/ to apply
Remuneration:
$19.40 per hour
