Front of House Manager
/Job Title:
Front of House Manager
Organization:
Theatre Under the Stars
Deadline:
Mar. 15, 2026
Organization Description:
Theatre Under the Stars Musical Society (TUTS) is not for profit society with a mandate to entertain families through popular musical theatre shows, while providing a vibrant outlet and training ground to develop amateur performers and technicians both young and old. TUTS achieves this through a unique collaboration between professionals and volunteers working together in administration, performance, production, and venue operations. TUTS values an atmosphere of inclusion and mentorship in order to build strong character and to promote positive values. Presented at Malkin Bowl in Stanley Park, Vancouverites have long considered TUTS a summer cultural tradition with average attendance of approximately 40,000 patrons per year.
The 2026 Summer Season at Theatre Under the Stars brings back the tradition of open-air musical theatre with the productions of Sister Act and Disney’s The Little Mermaid, running in repertory from July 3rd to August 22nd.
Website:
http://tuts.ca/about-tuts/join-our-team/
Job Description:
The Front of House Manager will be mentored and work closely with the General Manager to ensure smooth operation of the lobby and seating area during the run of our shows. The FOH Manager will welcome our patrons and oversees their safety and well-being before, during and immediately after the show. They will also lead and supervise our volunteer customer service team of ushers, baristas, bartenders, and ticket scanners ensuring a positive experience for our patrons and volunteers alike. This position will be 5 days per week from approximately June 28 until August 22, with training starting late June.
Responsibilities:
Delivering superior customer service to our patrons in collaboration with the Box Office Supervisor
Effectively managing FOH Volunteers (ushers, ticket takers, greeters, baristas, bartenders, etc)
Holding a pre-show meeting with volunteer FOH team to facilitate team spirit and update volunteers on the evening
Work with Volunteer Coordinator to enhance and execute TUTS’ volunteer recognition program
Instructing volunteers on their duties
Monitoring and reporting adequate levels of materials and supplies
Ensuring the safety of patrons, volunteers and staff through the proper implementation and enforcement of emergency procedures
Deliver pre-show speech to audience
Liaising with on-site food service contractors regarding integration of operations
Preparing FOH nightly report including patron feedback and any incidents occurring throughout the evening
Ensuring cleanliness of lobby and seating areas
Handing over house to stage manager, keeping to scheduled time
Other duties as required
Qualifications:
Previous experience in Front of House management and/or theatre production.
Excellent communication skills
Ability to motivate, delegate and supervise effectively
Experience working with volunteers and dynamic personalities
Able to use Word and Excel
Extremely personable and friendly with excellent common sense and manners
Passion for the arts and customer service
Additional Assets
Minimum Level 1 OH&S First Aid training an asset
Foodsafe Level 1 Certificate
Serving It Right Certificate
How to Apply:
Visit https://www.tuts.ca/about-tuts/join-our-team/ to apply
Remuneration:
$18.50 - $19.05 per hour
