Box Office Attendant (Seasonal)
/ORGANIZATION:
The Improv Centre
DEADLINE:
October 9th, 2025
ORGANIZATION DESCRIPTION:
The Improv Centre (TIC) is Vancouver’s leading and best-known improv theatre company. TIC was originally established as a British Columbia registered Society under the name The Vancouver Theatresports League in 1981. It was founded to promote, develop, maintain and present improvisational theatre productions and presentations to local and visiting audiences in Vancouver. The Improv Centre office and 186-seat theatre are located on Granville Island.
We value integrity; diversity and inclusivity; artistic excellence; safety; commitment to continuous development and evolution; collaboration, partnerships, engagement and outreach; acknowledgement and action; fun and play!
WEBSITE:
http://www.theimprovcentre.ca
JOB DESCRIPTION:
Our Box Office Attendant (BOA) will report to the Box Office Coordinator and the Theatre Operations Manager. The BOA is responsible for in-person Box Office Operations and day-of sales and provides excellent customer service. The successful candidate works well in a fast-paced environment, has brilliant time management, interpersonal, communication, and human resources skills. Experience in non-profit, charitable arts organizations is an asset.
RESPONSIBILITIES:
Administer Box Office Operations including phone and in-person sales
Provide guests with a positive professional experience during their visit
Assist the Box Office Coordinator with evening and daytime box office operations
Answer questions about TIC as well as all programming and upcoming shows
Supervise events and promotions created by the Box Office Coordinator in Spektrix and maintain database integrity
Inform MOD (Manager on Duty) on attendance numbers, late comers, and special groups or notes on show dates
Coordinate group bookings
Oversee daily box office reconciliations
Analyze ticket sales data and complete reports
This position works between 4 – 8 hour shifts. Weekly hours are not guaranteed, but typically range from 12 – 24 per week. There are shifts available every day of the week and seasonal hires are expected to give full availability for weekends and a majority of the week throughout the holiday season. We also ask that all staff either work Christmas Eve or New Years Eve, based on needs of the organization. Seasonal positions are for October 14th until Jan 31st, with the possibility to extend.
QUALIFICATIONS:
Exceptional customer service with outstanding people skills
Experience working with Spektrix or another dynamic ticketing system is considered a major asset
Excellent attention to detail
Proficient computer skills, this is a customer and computer focused position
Enjoys working with people and databases
Works collaboratively and independently
Ability to problem solve under pressure
Ability to work with volunteers
Excellent verbal and written communications skills
Please consider applying if you do not meet all the qualifications, but are extremely passionate about our mission.
HOW TO APPLY:
To apply, please email your cover letter, CV and 2 references to hiring@theimprovcentre.ca with “MANAGER ON DUTY (Seasonal)” in the subject line by Thursday October 9th 11:59pm.
The Improv Centre is committed to building a skilled, diverse workforce reflective of Canadian society. We hope to receive applications from candidates with a broad range of backgrounds including, but not limited to race, ethnicity, indigeneity, disability, gender, gender identification and sexual orientation. We are very interested in increasing diversity within our staff. A plurality of lived experiences and perspectives is important to us.
We thank all candidates for applying; however, we only have the capacity to contact those selected for an interview.
REMUNERATION:
$21.36 per hour plus vacation pay less statutory withholdings
