Manager On Duty/Manager On Duty Assist (Seasonal)
/ORGANIZATION:
The Improv Centre
DEADLINE:
Oct. 9, 2025
ORGANIZATION DESCRIPTION:
The Improv Centre (TIC) is one of Vancouver’s leading and best-known improv theatre companies. TIC was originally established as a British Columbia registered Society under the name The Vancouver Theatresports League in 1981. It was founded to promote, develop, maintain and present improvisational theatre productions and presentations to local and visiting audiences in Vancouver. The Improv Centre office and 186-seat theatre are located on Granville Island.
We value integrity; diversity and inclusivity; artistic excellence; safety; commitment to continuous development and evolution; collaboration, partnerships, engagement and outreach; acknowledgement and action; fun and play!
WEBSITE:
http://www.theimprovcentre.ca
JOB DESCRIPTION:
Reporting to the Front of House & Theatre Operations Manager (FOH&TOPSM), the Manager on Duty (MOD) oversees the front of house staff (bar, box office, volunteers) in the theatre during shows and events, and is responsible for providing leadership while on shift, and providing patrons with an excellent TIC experience. They report any ideas, issues, or concerns to the FOH&TOPSM in a timely manner. The Manager on Duty Assist (MODA) supports the MOD, who is the main leadership role on show shifts.
This is a seasonal position comprised of weekends and evenings depending on show schedules and daytime weekly hours as needed. Weekly hours are not guaranteed, but typically range from 16–20 per week. Seasonal hires are expected to give full availability for weekends throughout the holiday season. Staff are also required to work either Christmas Eve or New Year’s Eve, based on the needs of the organization. Seasonal positions are for October 14 until Jan. 31, with the possibility to extend.
RESPONSIBILITIES:
Provide guests with a positive, professional experience during their visit
In collaboration with the BOA, approve resolutions to patron issues such as comps, exchanges, and waived fees
Communicate with the Stage Manager to keep shows running on time
Provide leadership in emergency evacuation and first aid scenarios
Open and close the venue on programming nights safely and securely
Send the FOH end-of-day report including attendance, bar sales, and patron issues at the end of each shift
Shifts will vary between Manager on Duty and Manager On Duty Assist depending on business needs
QUALIFICATIONS:
Exceptional customer service with outstanding people skills
Experience in leading and training people
Minimum 2 years in customer service
Proficient computer skills
Ability to work collaboratively and independently
Experience in leading and managing staff and volunteers
Strong problem-solving skills under pressure
Experience in venue/facilities management considered an asset
Excellent verbal and written communication skills
Valid Serving It Right and basic First Aid considered assets
A passion for the arts and the non-profit sector
HOW TO APPLY:
To apply, please email your cover letter, CV, and 2 references to hiring@theimprovcentre.ca with “MANAGER ON DUTY (Seasonal)” in the subject line by Thursday, Oct. 9 at 11:59pm.
The Improv Centre is committed to building a skilled, diverse workforce reflective of Canadian society. We encourage applications from candidates with a broad range of backgrounds including, but not limited to, race, ethnicity, indigeneity, disability, gender, gender identification, and sexual orientation. Increasing diversity within our staff is important to us.
We thank all candidates for applying; however, only those selected for an interview will be contacted.
REMUNERATION:
$21.36 per hour for Manager on Duty Assist and $22.43 per hour for Manager on Duty, plus vacation pay less statutory withholdings.
