Visitor Services & Gallery Shop Associate
/ORGANIZATION:
Bill Reid Gallery of Northwest Coast Art
DEADLINE:
Oct. 17, 2025
ORGANIZATION DESCRIPTION:
The Bill Reid Gallery of Northwest Coast Art celebrates the vital and diverse Indigenous cultures of the Northwest Coast through the extraordinary work of Bill Reid and the presentation of exceptional contemporary art. We respectfully acknowledge the xʷməθkwəy̓ əm (Musqueam), Skwxwú7mesh (Squamish), and Səl̓ílwətaʔ/Selilwitulh (Tsleil-Waututh), and all the Indigenous peoples of the Northwest Coast, on whose traditional and unceded territories we live and work.
This is a unique opportunity to be immersed in the wonderful artwork of Bill Reid and contemporary Indigenous art of the Northwest Coast.
WEBSITE:
http://www.billreidgallery.ca
JOB DESCRIPTION:
The Bill Reid Gallery is looking for an experienced customer service professional to join its dedicated Visitor Services and Gallery Shop team. Associates play an important role in showcasing Indigenous artwork in the shop and ensuring the satisfaction of visitors to the Gallery. The Visitor Services & Gallery Shop Associate must be organized, able to multitask, and perform other related duties as required.
Position: Visitor Services & Gallery Shop Associate
Hours: 2–3 days/week, flexible/on-call
Rate: $18.00 per hour
RESPONSIBILITIES:
Serve as the first point of contact at the front desk, providing exemplary customer service to visitors and guests
Engage visitors in the Gallery Shop to promote and sell merchandise
Process admissions payments and sales orders through the Point-of-Sale system and the Online Store
Learn about the Bill Reid Foundation collection and rotating exhibitions to answer visitor inquiries
Ensure the front of house and reception desk area is tidy, clean, and welcoming
Assist with tracking and recording Gallery Shop sales and visitor attendance for events
Support shipping and handling for Gallery Shop and Online Store sales
Help maintain inventory in the Gallery Shop and Online Store
Assist the Visitor Services & Gallery Shop Manager in creating visual displays and maintaining an organized space
Contribute to special Gallery Shop promotions and initiatives
QUALIFICATIONS:
Two or more years of retail experience
Proven track record of providing exemplary customer service
Understanding of Northwest Coast Art and history is an asset
Strong communication skills; comfortable working cross-culturally and with guests of all ages
Experience using point-of-sale systems, cash handling, and end-of-day reporting (training provided)
Proficiency in MS Office programs
Experience using the Shopify app is an asset
Fluent in English; Indigenous or other languages would be an asset
Indigenous peoples are strongly encouraged to apply
HOW TO APPLY:
Please send your cover letter and resume to: Cheryl Wadhams, Visitor Services & Gallery Shop Manager at cwadhams@billreidgallery.ca by Oct. 17, 2025.
The Bill Reid Gallery of Northwest Coast Art is committed to employment equity and welcomes all applications from qualified applicants. While we thank all applicants for taking the time to consider this position, only those selected for an interview will be contacted.
REMUNERATION:
$18.00 per hour
