Front of House Supervisor (Casual)
/ORGANIZATION:
Vancouver East Cultural Centre (The Cultch)
DEADLINE:
Aug. 4, 2025
ORGANIZATION DESCRIPTION:
As Vancouver’s most diverse and innovative arts and cultural hub, The Cultch has created meaningful, impactful connections across communities for over 50 years.
As a presenting theatre, we curate unique, intimate, and diverse performances from Vancouver, Canada, and across the globe — offering dynamic contemporary programming in theatre, dance, music, circus, and visual arts.
We host vibrant gatherings and lively conversations around the issues, topics, and ideas that are presented in our shows.
We remove barriers to access by providing ASL interpretation performances and free tickets to those for whom cost is prohibitive.
We are connectors, facilitators, culture changers, and we are committed to providing the highest level of service and care we can offer.
We activate this work in our three theatres — the Historic, the Vancity Culture Lab, and the York — a gallery, and various multi-use spaces in the heart of East Vancouver, as well as our Cultch Online digital presentations that reach international audiences.
We welcome everyone who loves live performance into our spaces and invite them to make The Cultch their home.
WEBSITE:
http://thecultch.com/
JOB DESCRIPTION:
For over 50 years, The Cultch has presented unforgettable theatre, dance, and music, bringing world-class local, national, and international presentations to thousands of patrons each year.
The Cultch is also a great place to work. Our team members include people like you — enthusiastic, innovative, passionate, detail-oriented, and energetic — who have a love and knowledge of the contemporary performing arts in all forms and delight in sharing this passion.
The Cultch operates three theatres: the Historic Stage and Vancity Culture Lab at The Cultch on Venables Street, and the York Theatre on Commercial Drive. We believe you'll find our high-performance culture personally fulfilling, professionally challenging, and artistically rewarding. Join our team and share our vision of a future filled with the best that contemporary art has to offer.
Reporting to the Audience Services Manager, the Front of House Supervisor is responsible for providing excellent customer service and event management, ensuring smooth facilitation of public events at The Cultch and York theatres. This position also provides on-duty leadership for our event staff and clientele.
RESPONSIBILITIES:
The duties and responsibilities of a casual FOHS include but are not limited to:
Executing and managing front-of-house operations for performances, including audience services and liaising with bartending, box office, stage management, and technical staff
Managing and supervising the volunteer usher program and its participants during events
Preparing pre- and post-show reports in collaboration with other Cultch staff
Working with the Audience Services Manager to ensure all front-of-house paperwork and supplies are stocked and accessible, and all show-related displays and signage are up-to-date and neatly presented
Preparing and reconciling cash deposits and bar/other sales
Maintaining cleanliness of the venue, including exterior areas and washrooms during performances
Occasionally assisting behind the bar as needed
Ensuring building security is maintained during shifts (pre-show, during performances, and post-show)
Attending scheduled front-of-house training sessions and meetings
Completing occasional administrative tasks as assigned by the Audience Services Manager
QUALIFICATIONS:
Required skills and qualifications include but are not limited to:
Front-of-house experience in a theatre or similar live event setting
Exceptional customer service and interpersonal skills
Well-organized, dependable, detail-oriented, and efficient
Ability to work calmly under pressure, problem-solve, and handle unexpected situations
Strong leadership and teamwork skills, with the ability to work independently
Ability to prioritize, multitask, and delegate effectively
Experience with volunteer management and staff supervision
Strong cash handling skills
Excellent computer skills, including experience with Microsoft Word, Excel, and Google Workspace
Public speaking experience is an asset
Level 1 Occupational First Aid certification is required (training provided)
Serving It Right and Food Safe certifications are assets
Availability to work over the holiday season
HOW TO APPLY:
This is a casual position based on The Cultch’s season and rental schedule. Most work hours will take place in the late afternoon and evenings, including weekends. Preference is given to those available to work at least three evening shifts and at least one weekend shift per week.
If this sounds like you, please send your application and cover letter stating your availability and references to hiring@thecultch.com with “Front of House Supervisor” in the subject line.
The Cultch is committed to an accessible, safe, and inclusive environment. We respect, value, and celebrate the diverse experiences of each person and actively encourage everyone to consider joining our team. If you need assistance or have questions at any stage of the application process, please do not hesitate to reach out. Applications from equity-seeking groups are particularly encouraged. Accommodation will be provided throughout the recruitment process to applicants with disabilities.
We thank all applicants for their interest in working at The Cultch, but only those selected for an interview will be contacted.
REMUNERATION:
$22.77 plus 10% in lieu of health & benefits, 4.4% stat not worked, 4% vacation pay, less 2% union dues.
This job is a union position governed by the terms and conditions of the Front of House Collective Agreement between The Vancouver East Cultural Centre and IATSE Local 118.
Contact Name: Ry Strachan
Contact Email: hiring@thecultch.com
