Box Office (casual)
/ORGANIZATION:
Vancouver East Cultural Centre (The Cultch)
DEADLINE:
Aug. 15, 2025
ORGANIZATION DESCRIPTION:
For 51 years, The Cultch has presented unforgettable live theatre, bringing world-class local, national and international presentations to thousands of patrons each year. As a presenting theatre, we curate unique, intimate, and diverse performances from Vancouver, Canada, and across the globe — offering dynamic contemporary programming in theatre, dance, music, circus, and visual arts.
We host vibrant gatherings and lively conversations around the issues, topics, and ideas that are presented in our shows.
We remove barriers to access by providing ASL Interpretation performances and free tickets to those for whom cost is prohibitive.
We are connectors, facilitators, culture changers, and we are committed to providing the highest level of service and care we can offer.
We activate this work in our three theatres—the Historic, the Vancity Culture Lab, and the York—a gallery, and various multi-use spaces in the heart of East Vancouver.
We welcome everyone who loves live performance into our spaces and invite them to make The Cultch their home.
WEBSITE:
http://thecultch.com
JOB DESCRIPTION:
Reporting to the Ticketing Services Manager, Box Office Attendants (casual) are responsible for providing outstanding customer service to all guests by responding to customer inquiries, processing ticket transactions and donations, attending to guests at the venue box office, and maintaining up-to-date knowledge of activities and programs at The Cultch.
RESPONSIBILITIES:
Ensure a high level of customer service and patron satisfaction
Respond to phone calls, emails, and LiveChats with professionalism and care
Attend to guests at the venue box offices
Maintain up-to-date knowledge of activities and programs at The Cultch
Process ticket transactions (sales, exchanges, refunds) and donations within The Cultch’s terms and conditions
Upsell and cross-sell tickets, packages, and festival passes
Provide support for customers with accessibility requirements and/or those with less computer literacy
Ensure consistent opening/closing procedures, cash handling, and building security
Provide access for gallery viewers and ensure building safety is maintained before, during, and after shifts, including pre-show and gallery hours
Liaise with the Front of House Supervisor and Tech crew to execute the smooth and timely facilitation of public events
Assist the Box Office Assistant and Ticketing Services Manager to ensure both venue box offices are fully stocked, organized, and neat
QUALIFICATIONS:
Exceptional verbal and written communication skills
Strong background in customer service
Strong organizational and time management skills
Proficiency with phones and computers; experience with Google Workspace, Slack, and other collaborative tools and software is an asset
Familiarity with ticketing systems and point-of-sale tools
Cash handling, credit card, and debit processing experience
Flexible schedule
Patient, practical, and open-minded
Ability to calmly and effectively handle public situations; problem-solving under pressure
Ability to work collaboratively and independently in a fast-paced environment
Commitment to teamwork and to contributing constructively to systems that The Cultch has been integrating and adapting
Maintain a high level of customer service while following specific policies and terms and conditions of sale
HOW TO APPLY:
Please send your application and cover letter including availability and references to hiring@thecultch.com with “Box Office” in the subject line.
REMUNERATION:
$21.16/hour plus 10% in lieu of health & benefits, 4.4% stat not worked, 4% vacation pay, less 2% union dues.
