Festival Technical Support Technician
/ORGANIZATION:
Greater Vancouver International Film Festival Society
DEADLINE:
Aug. 15, 2025
ORGANIZATION DESCRIPTION:
ABOUT VIFF
The Greater Vancouver International Film Festival Society is a not-for-profit cultural organization that operates the internationally acclaimed Vancouver International Film Festival (VIFF) and the year-round program at the VIFF Centre. We thank the Musqueam, Squamish and Tsleil-Waututh Nations for their continued stewardship of the unceded and occupied land on which our work takes place.
VIFF is the home of film and film culture in Western Canada. Driven by curatorial excellence, VIFF encourages understanding of the world’s cultures through the art of cinema. We produce screenings, talks, and events as a catalyst for a diverse community to discover, discuss and share the creativity and craft of storytelling on screen.
The Greater Vancouver International Film Festival Society is dedicated to accessible employment practices and committed to being an equal-opportunity employer. We value a diverse and inclusive workplace that is reflective of our community and encourage applications from members of communities that have been marginalized based on sex, sexual orientation, gender identity or expression, racialization, disability, political belief, religion, marital or family status, age, or status as an Indigenous person. Please feel free to advise us of any accommodation needs.
We believe that film has a unique ability to celebrate the complexity of the human condition and that it is our responsibility to steward that power toward creating meaningful change in our world. When you work at VIFF you are part of a friendly, dedicated team who are passionate about the transformative power of the cinematic experience.
WEBSITE:
http://viff.org/
JOB DESCRIPTION:
We are seeking a highly motivated, organized, and adaptable team member with strong communication skills and excellent problem-solving abilities. Reporting to the Venue Operations Manager and working in collaboration with the Junior Information Systems Coordinator and the Ticketing & Customer Service Manager, the Festival Technical Support person will coordinate and set up IT and communications equipment at VIFF venues (e.g., laptops, hotspots, printers, scanners, cell phones, tablets), support festival staff with technical troubleshooting during operations, and strike and inventory equipment at the conclusion of the festival.
RESPONSIBILITIES:
Arrange rentals of equipment required for festival operations
Test, configure, and prepare laptops, iPads, cell phones, smart hubs, and printers
Coordinate installation and strike of equipment at all festival venues
Support software installation on all required devices
Coordinate ad-hoc internet setup for temporary venues
Provide basic on-site IT support to festival staff and volunteers for the duration of festival operations
Troubleshoot and resolve technical issues in real-time
Manage and track all equipment inventory
Ensure all equipment is returned, cleaned, and stored properly post-festival
Submit a final report summarizing activities and providing recommendations for future improvements
QUALIFICATIONS:
Proven experience in a technical support role
Experience working in a festival, event, or multi-venue environment
Strong troubleshooting and problem-solving skills
Excellent communication and interpersonal abilities
Comfortable working evenings, weekends, and extended hours during the festival period (Oct 2–12)
Ability to lift and move moderately heavy equipment
HOW TO APPLY:
Please submit a current CV, along with a cover letter to careers@viff.org. Please include “FESTIVAL TECHNICAL SUPPORT” in the subject line of the email. We thank all applicants for their interest and advise that only those requested for an interview will be contacted due to the volume of applications anticipated. No phone calls, please.
REMUNERATION:
$6,000.00 Contract
