Junior Registration Officer (P/T)

ORGANIZATION:
VSO School of Music (Vancouver Symphony Orchestra)

DEADLINE:
Aug. 1, 2025

ORGANIZATION DESCRIPTION:
VSO School of Music, founded in 2010, is a 25,000 square foot state-of-the-art music school located adjacent to the Orpheum Theatre in downtown Vancouver. With a mission to enrich lives through the joy of learning, playing and performing the world’s great music, the VSO SoM develops experiences that are accessible to all, regardless of age, ability, playing level or economic circumstances; and by nurturing creative and engaged members of society through achievement in the musical arts. With a roster of over 1900 students, the School is proud to offer individual or group instruction by members of the Vancouver Symphony and other high-quality music educators.
The school also features a performance theatre (Pyatt Hall) and reception space which sees a wide range of arts, entertainment, and corporate groups utilizing the space for performances, recordings, and special events.

WEBSITE:
https://vsoschoolofmusic.ca/career-opportunities/

JOB DESCRIPTION:
Stationed at the front desk in a public-facing role, the Junior Registration Officer provides exceptional customer service while working as part of a team. This position plays a crucial role in communication between students and faculty, while supporting day-to-day administration. Based either at the third-floor admin office or the lobby desk, the Junior Registration Officer manages private lesson enrollment and educational inquiries, monitors building activity, manages studio schedules, and provides access to stakeholders.

RESPONSIBILITIES:
• Answer and direct incoming telephone calls, messages, and inquiries to the appropriate departments or individuals.
• Serve as the main point of contact for students, parents, faculty, and staff, providing prompt and professional assistance via email, phone, and in person.
• Under the direction and supervision of the Registrar, register students in private lessons and group classes, liaising with instructors and students.
• Maintain accurate and up-to-date records, ensuring data integrity and confidentiality.
• Collaborate with instructors and other staff to resolve student issues and concerns effectively.
• Maintain a clean and organized reception area, ensuring a professional and welcoming atmosphere.
• Manage waitlists for the school’s registerable group programs, camps, and workshops.
• Assist in monitoring building security using closed-circuit television.
• Unlock rooms for instructors, students, and other building users.
• Perform building opening and closing procedures.
• Be a welcoming and courteous first point of contact for the VSO School of Music, ensuring positive customer and stakeholder experiences, confidentiality, and professionalism.
• Keep current on VSO School of Music activities and events and direct inquiries accordingly.
• Other duties as assigned.

QUALIFICATIONS:
• High school diploma.
• Experience in a customer-facing position.
• Excellent communication and interpersonal skills.
• Strong attention to detail and organizational abilities.
• Experience with Microsoft Office Suite and database management systems.
• Ability to multitask and balance competing objectives.
• Flexibility to work evenings and weekends when required.

HOW TO APPLY:
Please email your resume and cover letter to jobs@vsoschoolofmusic.ca. Please include “Junior Registration Officer” in the subject line. The VSO and the VSOSoM thank all applicants for their interest; only those selected for an interview will be contacted.

REMUNERATION:
$24/hour