Festival Venue Manager

ORGANIZATION:
Greater Vancouver International Film Festival Society

DEADLINE:
Aug. 8, 2025

ORGANIZATION DESCRIPTION:
The Greater Vancouver International Film Festival Society is a not-for-profit cultural organization that operates the internationally acclaimed Vancouver International Film Festival (VIFF) and the year-round program at the VIFF Centre. We thank the Musqueam, Squamish and Tsleil-Waututh Nations for their continued stewardship of the unceded and occupied land on which our work takes place.
VIFF is the home of film and film culture in Western Canada. Driven by curatorial excellence, VIFF encourages understanding of the world’s cultures through the art of cinema. We produce screenings, talks and events as a catalyst for a diverse community to discover, discuss and share the creativity and craft of storytelling on screen.
The Greater Vancouver International Film Festival Society is dedicated to accessible employment practices and committed to being an equal-opportunity employer. We value a diverse and inclusive workplace that is reflective of our community and encourage applications from members of communities that have been marginalized based on sex, sexual orientation, gender identity or expression, racialization, disability, political belief, religion, marital or family status, age, or status as an Indigenous person. Please feel free to advise us of any accommodation needs.
We believe that film has a unique ability to celebrate the complexity of the human condition and that it is our responsibility to steward that power toward creating meaningful change in our world. When you work at VIFF you are part of a friendly, dedicated team who are passionate about the transformative power of the cinematic experience.

WEBSITE:
http://viff.org/

JOB DESCRIPTION:
The Greater Vancouver International Film Festival Society is seeking a Festival Venue Manager to join its seasonal team. This role supports the Vancouver International Film Festival (VIFF) by leading a team of staff and volunteers at a designated venue, ensuring smooth day-to-day operations, audience satisfaction, and effective coordination across departments.

RESPONSIBILITIES:
Leading the Team:
• Create a welcoming and positive work environment for all VIFF team members.
• Ensure that team members arrive for shifts on time and prepared to work.
• Ensure that team members have the training, communications, and tools needed to open on time and perform adequately.
• Communicate with all team members (volunteers and cashiers) regarding successes, challenges, and performance issues.
• Ensure daily documentation of shift performance evaluations and daily reports.
• Communicate any performance issues with volunteers to the Volunteer Engagement Manager.
• Assist team members with challenges as they occur.

Supervising Venue Operations:
• Ensure VIFF opening and closing procedures are followed.
• Ensure that volunteers are prepared for their assigned positions (scanning, line management, information table, ushering).
• Act as a communication nexus between venue staff, technical services, volunteers, cashiers, VIFF Management, and VIPs.
• Ensure venue marketing and sponsorship plans are followed.
• Oversee box office operations, including end-of-night cash management and reporting procedures.
• Read pre-screening announcements to audience members at the start of each show.

Pre-Festival and Post-Festival:
• Attend mandatory pre-festival training sessions.
• Assist with venue load-in and strike as required.
• Support pre-festival volunteer orientation sessions.

QUALIFICATIONS:
• Exceptional communication abilities.
• Ability to speak in front of large audiences.
• Experience working with large teams and maintaining grace under pressure.
• Demonstrated commitment to customer service.
• Ability to adapt to a constantly changing work environment.
• Comfort with modern technology (tablets, laptops, scanners, smartphones).
• Familiarity with ticketing and scheduling programs is an asset (Shiftboard, Elevent specifically).
• Experience working with volunteers is an asset.
• Experience working with an arts festival is an asset.
• Bilingualism is an asset.

HOW TO APPLY:
Please submit a current CV, along with a cover letter to careers@viff.org. Please include “HIRING FESTIVAL VENUE MANAGER” in the subject line of the email. We thank all applicants for their interest and advise that only those requested for an interview will be contacted due to the volume of applications anticipated. No phone calls please.

REMUNERATION:
$22/hour

CONTACT:
Greater Vancouver International Film Festival Society
EMAIL: careers@viff.org