Remote Dispatcher
/Job Title:
Remote Dispatcher
Organization:
I.A.T.S.E. Local 118
Deadline:
Jul. 13, 2026
Organization Description:
IATSE Local 118 is the labour union for the Lower Mainland representing technicians, stagehands, artisans, and craftspeople in the entertainment industry, including live theatre, rock and roll, trade shows, and conventions. In addition to representing workers, the local operates a dispatch service that refers members to employers based on skillset and seniority.
Website:
Job Description:
ROLE OVERVIEW:
Reporting to the Dispatch Lead, Dispatchers refer casual workers to various employers on a gig-to-gig basis. Dispatchers use the Local’s dispatch database to match workers to gigs based on skillset and seniority, as well as maintain and update this database.
Location: This job is done fully remotely. Please be sure to read the full job posting for further details.
Ideal Candidate: This is a great opportunity for someone who is organized and understands the live entertainment workplace.
WORK ENVIRONMENT & CHALLENGES:
Dispatch is a highly dynamic work environment with tight time constraints. Organizational ability is important as the Dispatcher must handle many tasks simultaneously while balancing priorities. Dispatchers must remain cool, organized, and effective in what can sometimes be a high-pressure work environment. Occasionally, they must manage conflict and dissatisfied workers and employers while upholding the Local’s policies and procedures.
OPERATING HOURS:
Standard Hours: Open 7 days per week, from 8:00 AM to 8:00 PM (Dispatchers start at 7:30 AM and may occasionally be required to work past 8:00 PM)
Holidays: Open on many Statutory holidays, usually with reduced staffing and/or reduced hours.
SHIFT STRUCTURE & AVAILABILITY REQUIREMENTS:
Full-time Dispatchers work five 8-hour shifts per week and may be scheduled anytime during operating hours, or earlier if acting as an “opener”. Dispatchers who are “openers” begin ahead of opening hours, at 7:30 AM. Weekend work will likely be required, as well as occasional overtime.
To ensure fair scheduling and consistent coverage for our team, operational needs dictate our shift rotations. While you may be initially assigned to a specific schedule, consistent availability across all operational hours is a core requirement of the role as business needs evolve. Prior to hire, applicants must disclose any recurring commitments that conflict with our operating hours, as schedule arrangements cannot be modified after onboarding.
Responsibilities:
See previous section.
Qualifications:
MINIMUM QUALIFICATIONS:
Legal entitlement to work in Canada
Must reside in BC
Professional comportment with excellent client service skills and telecommunication presence
Strong & independent organizational skills
Computer proficiency
This is a remote job and therefore requires a current computer or laptop that runs efficiently – either a PC that can run Windows 10 or 11, or a Mac with OS 15 Sequioa. A strong and reliable internet connection is also required. A second monitor is recommended, but not mandatory.
DESIRABLE ATTRIBUTES:
Ability, training, or experience relevant to dispatching and detailed administrative tasks
Familiarity with the live events industry; its departments, job titles, practices, and jargon
Familiarity with Microsoft Office (particularly Excel)
How to Apply:
The Local is committed to inclusive employment equity, and the committee encourages applications from all communities. This job posting will remain open until filled. This position requires membership in United Steelworkers Local 2009 after completing probationary period. Please email the Dispatch Lead: Simone.Salazar@iatse118.com ANTICIPATED START: Early August
Remuneration:
REMUNERATION & BENEFITS: IATSE Local 118 is a living wage employer. - $27.85 per hour, plus extended health benefits and RRSP. - $28.83 after 6 months. - $33.30 after 12 months - 15 vacation days (6%) per year (3 weeks)
