Volunteer Experience & Retail Assistant, Junior Officer (P/T)
/Organization:
Vancouver Symphony Orchestra
Deadline:
July 31, 2025
Organization Description:
Founded in 1919, the VSO is the third largest symphony orchestra in Canada, and the largest performing arts organization in Western Canada. The VSO creates, curates, and connects irresistible musical experiences—performing 150+ concerts annually in its home, the Orpheum Theatre, as well as numerous venues throughout Metro Vancouver, and online. The VSO is one of a handful of orchestras worldwide that has its own music school: the VSO School of Music. The organization delivers extensive education programs reaching more than 50,000 young people annually, and community engagement initiatives that reach a further 100,000+ people. Maestro Otto Tausk is the VSO’s Music Director and the Artistic Advisor of the VSO School of Music.
Website:
http://www.vancouversymphony.ca/about/careers/
Job Description:
As a Volunteer Experience & Retail Assistant, Junior Officer, you will play a pivotal role in fostering an environment that values collaboration, creativity, and community engagement. You will be responsible for supporting volunteer engagement initiatives, as well as assisting with retail operations during performances and events.
During your shifts, your time will be filled with fun and varied tasks, and you will have the opportunity to engage with staff and volunteers. With a focus on customer service, you will be working with our volunteers and gift shop. Moreover, Volunteer Experience & Retail Assistant, Junior Officers cross-train within all Guest Experience functions.
Responsibilities:
Create the ultimate volunteer experience:
Provide excellent customer service that adheres to the volunteers’ experience goals, standards, and absolutes
Politely and professionally respond to questions from volunteers about shifts and day-of tasks for VSO shows
Facilitate a positive volunteer experience through training and building strong relationships with volunteers
Positively represent the Vancouver Symphony through great service and organizational skill in the Gift Shop by:
Overseeing and collaborating with Gift Shop volunteers during VSO shows
Ensuring popular items are in stock and coordinating inventory
Delivering exceptional customer experiences to all shoppers and providing training to volunteers
Ensuring attractive visual merchandising of items
Conducting annual inventory count before fiscal year end
Lottery:
Support the operations of lottery programs and ensure adherence to legal and regulatory requirements
Monitor and analyze lottery performance metrics to identify areas for improvement and enhance operational efficiency
Ensure that all lottery activities are conducted in a fair, transparent, and ethical manner
Prepare and present detailed reports on lottery performance
Other duties as assigned
Qualifications:
Associate Degree in Business Administration or a relevant field, or equivalent experience
Proficiency in Microsoft Office Suite
Proven experience in customer service or retail settings is preferred
Strong communication and interpersonal skills to build relationships with volunteers and customers
Ability to work collaboratively in a team-oriented environment while managing individual responsibilities
Demonstrated organizational skills with the ability to handle multiple tasks simultaneously
Flexibility in working hours, including weekends and evenings
How to Apply:
Please email your resume and cover letter to:
employment@vancouversymphony.ca
Subject line: “Volunteer Experience & Retail Assistant, Junior Officer”
The VSO and the VSOSoM thank all applicants for their interest. Only those applicants selected for an interview will be contacted.
Remuneration:
$24 per hour (plus 4% vacation pay)
Hours: Maximum of 20 hours per week, Thursday – Monday
Region:
Metro Vancouver
Job Status:
Part Time
Contact Email:
employment@vancouversymphony.ca
