Senior Guest Services Representative (Casual)
/ORGANIZATION:
MONOVA: Museum and Archives of North Vancouver
DEADLINE:
Jul. 30, 2025
ORGANIZATION DESCRIPTION:
MONOVA: Museum & Archives of North Vancouver is a dynamic cultural institution with two locations, our Museum in The Shipyards and our Archives in Lynn Valley. We are dedicated to inspiring a sense of belonging and community connection through the diverse voices and histories of North Vancouver. We also offer a range of online and offsite experiences that bring the stories of the North Shore to life. MONOVA is committed to meaningful cultural sharing and relationship-building with the Sḵwx̱wú7mesh (Squamish) and səl̓ílwətaɬ (Tsleil-Waututh) Nations, and to advancing the principles of Reconciliation, Equity, Diversity, and Inclusion in all aspects of our work.
WEBSITE:
http://monova.ca
JOB DESCRIPTION:
We are seeking a confident, organized, and service-oriented individual to join our team as a Senior Guest Services Representative. This is a supervisory role within our front-of-house operations, ideal for someone who thrives in a people-focused environment and is passionate about creating welcoming and memorable experiences for all visitors. As a key member of the Guest Services team, you will supervise and participate in the delivery of exceptional customer service, support facility operations, and help ensure the safety and security of our spaces. You’ll also play a vital role in training and supporting staff, coordinating daily operations, and contributing to the success of programs, events, and rentals.
RESPONSIBILITIES:
Supervise and support front-of-house staff during daily operations, events, and rentals
Provide excellent customer service at the admissions desk, in galleries, and during programs
Coordinate staff scheduling and on-call coverage; train and mentor team members
Ensure consistent opening/closing procedures, cash handling, and building security
Respond to visitor inquiries, feedback, and incidents with professionalism and care
Support event and rental setup, troubleshoot equipment issues, and restock supplies
Maintain accurate records and assist with administrative tasks
Oversee the gift store’s presentation and inventory to enhance the visitor experience
QUALIFICATIONS:
Completion of Grade 12, plus relevant training and experience in customer service and events
Demonstrated leadership or supervisory experience in a public-facing role
Strong communication and organizational skills
Ability to work independently and make sound decisions within established procedures
Familiarity with point-of-sale systems, office software, and A/V equipment
Knowledge of North Vancouver and interest in local history and culture
Ability to lift up to 30 lbs. and perform active physical tasks
First Aid Certification is an asset
HOW TO APPLY:
Please apply to: Pamela Roberts, Manager of Business Operations, MONOVA: Museum & Archives of North Vancouver. Interested applicants should submit a cover letter and résumé by e-mail to monovahr@monova.ca. Deadline: Wed, Jul 30 (5pm, PST). The cover letter should provide concrete examples that illustrate how they meet the education and experience aspects listed in the Desired Experience, Qualifications and Skills. MONOVA believes that the benefit of an inclusive approach enhances creativity, diversity and innovation, and will build a workforce representative and reflective of the communities we serve. We are committed to developing a work environment and recruitment process that are inclusive and barrier-free. Please advise if accommodation measures must be taken to enable you to apply and be assessed in a fair and equitable manner. MONOVA is an equal opportunity employer, and we encourage candidates who are women, BIPOC, LGBTQ2S+ and people with disabilities to apply.
REMUNERATION:
$27.30 per hour (PG13- Step 1, 2024 rate)
Contact Name: Pamela Roberts
Contact Email: robertsp@monova.ca
Contact Phone: (604) 990-3700
