Patron Services Manager
/ORGANIZATION:
Gateway Theatre
DEADLINE:
Jul. 29, 2025
ORGANIZATION DESCRIPTION:
Driven by a passion for serving its audiences in bold and innovative ways, Gateway Theatre enriches the quality of life in Richmond and surrounding communities by creating outstanding artistic offerings and by serving as a dynamic hub for the performing arts. To achieve our organizational mission and connect with the changing population of Richmond, we employ staff with eclectic and multifaceted expertise. Gateway Theatre values a positive work life balance and offers an optional partial remote working environment. Paid vacation weeks begin at three and we offer a full extended benefits, pension plan and paid sick days. As a company, we strive to empower, go beyond, and listen.
WEBSITE:
http://www.gatewaytheatre.com/
JOB DESCRIPTION:
Reporting to the General Manager, the Patron Services Manager oversees patron-focused activities including box office and audience services, plus the company’s occupational health and safety program. The successful candidate will have a proven record of understanding ticketing software (ideally Spektrix), excellent leadership skills, and a clear understanding of the value of the arts to our community. This position requires an enthusiastic, resourceful individual with excellent written, oral, and presentation communication skills, well-developed computer skills, and the ability to work collaboratively.
RESPONSIBILITIES:
Direct oversight of all ticketing activities, including managing a team of part-time box office attendants and front of house staff
Act as the primary point person for all Spektrix matters
Supervise the Patron Services Associate
Manage the Patron Services Supervisors and Attendants with respect to front of house and concession services
Collaborate with and provide direction to the Patron Services Associate in overseeing the volunteer program and the activities of all volunteers
Oversight, maintenance, and development of Gateway’s occupational health and safety program
Attend and oversee all opening night events and special events as required
Participate as a member of the Management Team
Collaborate on events and projects within Gateway’s programming
Collaborate with the Facility Manager, Production Manager, and Rentals Coordinator to support the successful execution of community rental events
Help ensure Gateway’s staff and physical spaces are event-ready by coordinating room, resource, and personnel requests for performances, meetings, and other happenings throughout the theatre
QUALIFICATIONS:
At least 1–3 years’ experience in event management or performing arts management
Experience with ticketing software
An understanding of public event operations, particularly patron-facing activities
Excellent customer service and organizational skills
Strong verbal and written communication and interpersonal skills
Ability to prioritize, manage multiple projects, keep track of details and meet deadlines
Proven ability to hire, supervise, develop, and evaluate staff
A collaborative, innovative, and flexible approach to work
Well-developed management/leadership skills
Legally able to work in Canada (Canadian citizenship, permanent residency, or existing open work permit)
Demonstrated experience with inclusion, equity, and anti-oppression
HOW TO APPLY:
Please send a resume and cover letter to Ashley Bate, Administrator, at abate@gatewaytheatre.com with the subject line “Patron Services Manager.” Application deadline: July 29, 2025. We thank all applicants, but only those considered for an interview will be contacted. Gateway Theatre strives to be an equitable and inclusive workplace. We value an open and diverse community that fosters the inclusion of many different voices. We encourage applications from members of communities that have been marginalized based on sex, sexual orientation, gender identity or expression, racialization, disability, political belief, religion, marital or family status, age, or status as an Indigenous person. Please note any required accommodations in your cover letter.
REMUNERATION:
$55,000–$65,000
Contact Name:
Ashley Bate
Contact Email:
abate@gatewaytheatre.com
