Seasonal House Manager
/ORGANIZATION:
Arts Club Theatre Company
DEADLINE:
September 19, 2025
ORGANIZATION DESCRIPTION:
The Arts Club Theatre Company is Canada’s largest year-round not-for-profit theatre company. The Arts Club offers the best in professional theatre and has staged over 650 productions. We are grateful to have our offices, rehearsal halls, workshops, and theatres on the unceded, ancestral and traditional shared lands of the xʷməθkwəy̓əm (Musqueam), Skwxwú7mesh (Squamish), and Səl̓ílwətaʔ/Selilwitulh (Tsleil-Waututh) Nations.
We are British Columbia’s largest non-profit cultural employer, hiring more than 500 artists, staff, and crew to stage up to 20 shows annually. We educate and cultivate students and theatre lovers of all ages—over 2,500 people engage in our education and professional development programs annually. We support artists and other arts organizations through professional engagement activities, believing firmly that an investment in the industry benefits all. We are a major economic driver in the areas surrounding our venues—our theatres attract a quarter million theatre patrons to dine and shop in the South Granville, Olympic Village, and Granville Island neighbourhoods.
Who Are We?
We are scrappy, ingenious trailblazers who create powerful, intimate artistic experiences that make you feel fully alive.
What Is Our Purpose?
To make our community come alive.
What Is Our Vision?
A world where vibrant communities are shaped by stories that inspire connection and vitality in us all.
Our Values
Determination: We have the drive to continue to move forward, with a respectful nod to our tenacious past and a fearless embrace of our future.
Curiosity: We have a strong desire to know more about ourselves, our art, and our patrons. This exploration of different viewpoints is reflected in our engagement with each other, with our art, peers, and community.
Creativity: We use our imaginations to explore our artistic practice and champion innovation in all the work that we do.
Comradery: We interact with each other with good-fellowship and levity. Our spirit of generosity and warmth is seen in our empathy towards each other, our artists, our patrons, and our community.
Safety: The health and well-being of each other and our community informs our work and creates a safe, inviting, and inclusive space for all who interact with us. We commit to anti-racist and non-discriminatory practices and continually uplift underrepresented voices in all jobs.
We also strive to provide a safer work environment, both physically and mentally, and we have made ongoing commitments to inclusion, anti-racism, and anti-oppression. We want the stories we work together to tell to have nuanced and varied perspectives.
WEBSITE:
http://artsclub.com
JOB DESCRIPTION:
Reporting to the Front of House Manager, the House Manager is responsible for leading the front-of-house team during shows and ensuring that every patron feels safe and welcome at our three venues.
We seek a manager who can reinforce and cultivate this communal feeling with our patrons to enrich our patron experience with great customer service, and act as the face of the company at our venues.
The successful candidate must be charismatic, considerate, and flexible, someone who can deal with spur-of-the-moment challenges and customer service issues in a calm and decisive manner.
This is a part-time position with a shift pattern that matches our show schedule. Regular show days include Tuesday through Saturday evenings, matinées on Wednesdays, Saturdays, and Sundays, with the possibility of rentals during the morning, afternoon, or evening.
ADDITIONAL DETAILS
Work period: October 2025 – Jan. 4, 2026
RESPONSIBILITIES:
Lead the Front of House team during shows
Deliver pre-show information to the house
Email post-show reports to the management team
Maintain efficient communication between front-of-house and back-of-house teams
Resolve customer service issues as they arise
Create a friendly, seamless, and safe environment for patrons
QUALIFICATIONS:
Skills and Competencies
Flexible and adaptable to change
Strong leadership skills
Excellent written and verbal communication skills
Comfortable and confident with public speaking
Proficient in Microsoft Office and Google Drive
Experience and Knowledge
Demonstrated experience in a customer-facing supervisory or managerial role in an arts, hospitality, or live events environment
Experience supervising in a unionized environment is an asset
Theatre schedule availability is required
Knowledge and love of theatre is an asset
HOW TO APPLY:
The Arts Club is dedicated to respecting, championing, and uplifting underrepresented voices in all jobs, and strongly encourages applications from those who self-identify as coming from underrepresented communities.
If this role sounds exciting and you’d like to learn more, please send your resume and cover letter to humanresources@artsclub.com with the subject line: Seasonal House Manager – Arts Club Theatre Company – Your Name.
Access and inclusion are deeply important to us. If you have barriers to any part of our process, please reach out and we will work with you to create an accessible application process.
You may also submit your application in one of the following formats: Word, PDF, audio file, video file, request a face-to-face Zoom application process, or suggest another accessible format.
REMUNERATION:
$24.75 per hour
