Box Office & Analytics Coordinator
/ORGANIZATION: Music in the Morning Concert Society
DEADLINE: September 17, 2025 11:59pm
ORGANIZATION DESCRIPTION:
Since 1985, Music In The Morning (MITM) has invigorated and inspired audiences with innovative concerts and a deep sense of community. From internationally acclaimed artists to the most promising of tomorrow’s young Canadian talent, MITM continues to serve ever wider communities with powerful outreach programs, partnerships across the city.
WEBSITE:
http://www.musicinthemorning.org
JOB DESCRIPTION:
Music in the Morning seeks a proactive, highly organized individual to join our energetic team as Box Office & Analytics Coordinator. This role combines front-line customer service with data-driven insights. The successful candidate will lead box office operations, maintain and analyze audience data, and support our small team in delivering world-class concert experiences to our community.
RESPONSIBILITIES:
Box Office & Revenue Management
Lead box office operations for all concerts and special events
Process ticket and subscription sales, track revenue, donations, and other gifts
Prepare tax receipts and acknowledgment letters for donors
Collaborate with on-site volunteers at events
Audience Data & Analytics
Maintain accurate and up-to-date databases of subscribers, ticket buyers, and donors
Generate regular reports and analysis on audience trends, sales, and engagement
Provide insights to support marketing, fundraising, and board reporting
Communications & Administrative Support
Assist with creation of concert programs, e-newsletters, social media, and website content
Manage general phone lines and email accounts, providing excellent customer service
Coordinate and lead mail-outs
Provide general clerical and administrative support to the General Manager and Artistic Director
Other related duties as assigned
QUALIFICATIONS:
Minimum 2 years’ experience in box office, customer service, or not-for-profit administration
Strong digital, editing, and communication skills with exceptional attention to detail
Experience with ticketing software, CRM systems, or data analysis tools (Excel, Google Analytics, Power BI, etc.) considered an asset
Service-oriented, collaborative, and eager to work with audiences and volunteers
Relevant post-secondary degree preferred
Ability to lift 30 pounds and stand for extended periods
HOW TO APPLY:
Please send your cover letter and resume to christineh@musicinthemorning.org. Only short-listed candidates will be contacted. We thank all those who apply. No phone calls please.
REMUNERATION:
$45,000/yr
