Visitor Experience Associate

ORGANIZATION:
The Reach Gallery Museum

DEADLINE:
Sept. 14, 2025

ORGANIZATION DESCRIPTION:
The Reach Gallery Museum is located on unceded Stó:lō territory in the City of Abbotsford. The 20,000 square foot facility opened in September 2008 and has since established itself as a hub for excellence in exhibitions and public programs in both visual art and heritage. It is a board-led, not-for-profit organization. The mission of The Reach Gallery Museum is to be the center of cultural and creative innovation in the Fraser Valley, to preserve and share the stories of our rich and diverse cultural heritage, and to showcase the best in visual arts from within and outside the community.

WEBSITE:
http://thereach.ca

JOB DESCRIPTION:
As a Visitor Experience Associate at The Reach, you will create a welcoming environment, offer visitors front-line services, and share with them a wealth of information about current exhibitions, programs, and special events at The Reach.

You will support visitor services at The Reach, supplemented by tasks assigned by the Operations Manager and related to facility rentals, community and school bookings, and other areas of operations.

This is a part-time, unionized position working 8 to 15 hours per week on a standing schedule that includes Saturdays, with the opportunity to increase weekly hours by supporting facility rentals and after-hours programming. Regular shifts include full-day, mornings, afternoons, evenings, and weekends. The successful candidate must be able to fulfill any assigned shifts.

The expected start date for this replacement position is Tuesday Sept. 2, 2025. The Reach strives to create a staff that is as diverse as our community and encourages applications from candidates who are IBPOC, LGBTQ2, persons with disabilities, and new Canadians.

RESPONSIBILITIES:

• Oversee day-to-day operations at the Front of House including opening and closing, and maintaining a clean, orderly, and friendly environment for the public

• Welcome and engage visitors, and remain knowledgeable about all exhibitions, programs, and services provided by The Reach

• Handle cash and point-of-sale transactions and manage inventories as required

• Direct and respond to general phone, email, and web inquiries

• Assist with the promotion and registration of public programs

• Track attendance, volunteer activity, and other data for events and programs

• Support administrative tasks as well as programs, events, and initiatives as required

• Record and report issues with the facility, security, and public safety

• Take initiative to support co-workers and contribute to activities, events, and programs

• Hold self and others accountable, own self-development, share ideas

Relationships

• Work closely with supervisors and colleagues to maintain a respectful, collegial, and enjoyable work environment

• Act as an ambassador for The Reach at all levels of public engagement

• Maintain key relationships with visitors, volunteers, renters and vendors, City of Abbotsford employees, Abbotsford Police Department, businesses, and other not-for-profits in the community

QUALIFICATIONS:

• 2 or more years of experience providing exceptional customer service

• Excellent interpersonal skills and the ability to interact with visitors of all ages and backgrounds

• Reliability and strong communication skills

• Self-motivated and eager to be part of a high-achieving team

• Ability to respond appropriately to unexpected events as well as daily challenges and opportunities

• Comfort in a digital workplace (MS Office) and experience with point-of-sale systems and online retail transactions

• Physically capable, able to stand for extended periods and lift 50 lbs

• Previous knowledge or willingness to learn about contemporary art, local history, and archives

HOW TO APPLY:
Cover letters and resumes will be accepted electronically and must be emailed to the Operations Manager, Amber Maret, at amaret@thereach.ca. Email your application documents as PDFs and include your name and “VEA Position” in the subject line. Applications must be received by 11:59pm on Sunday Sept. 14, 2025.

We thank all applicants for their interest, however only applicants selected for an interview will be contacted.

REMUNERATION:
$19.05/hr