Patron Services Attendant

Job Title:

Patron Services Attendant

Organization:

Gateway Theatre

Deadline:

Aug. 23, 2026

Organization Description:

Gateway Theatre is a registered charity and not-for-profit organization proudly situated on the traditional lands of the hən̓q̓əmin̓əm̓-speaking peoples. Gateway Theatre’s purpose is to create outstanding professional theatre and be a celebrated stage for the performing arts in BC, guided by the diverse stories of this place and beyond. To achieve our organizational mission and connect with Richmond's changing population, we employ staff with eclectic, multifaceted expertise. As a group, we take risks, we empower, we go beyond, and we listen. We embrace difference as something that challenges our understanding and provokes our growth.

Website:

http://www.gatewaytheatre.com/

Job Description:

The Patron Services Attendant is a part-time casual position. With a strong commitment and willingness to work with others, you are prepared to go the extra mile for our guests and your colleagues. This role requires flexibility: Some of our shows are larger and on the main stage, while others are smaller studio shows. You are personable and adaptable, and comfortable providing front-line customer service in support of Gateway’s performances and events. The Patron Services Attendant will oversee either box office or bar operations on a shift-to-shift basis.

Responsibilities:

Front of House responsibilities:
• Welcoming Gateway’s audiences and serving snacks and beverages to theatre patrons in a fun, fast-paced environment under the direction of the Patron Services Supervisor
• Ensuring proper accounting and controls of concession products and reconciling sales at the beginning and end of shifts
• Taking stock of bar supplies and noting for the Patron Services Supervisor and Patron Services Associate when inventory is low
• Responding to patron enquiries and conveying questions to the appropriate staff member for follow up as needed
• Delivering exceptional customer service while demonstrating and upholding Gateway Theatre’s values and policies
• Troubleshooting any challenges that may arise during an event, promptly bringing any urgent or serious issues to the attention of the Patron Services Supervisor
• Assisting the Patron Services Supervisor in overseeing the volunteers, as needed
• Representing Gateway Theatre in a professional, welcoming, and inclusive manner

Box Office responsibilities:
• Selling tickets, processing course registrations in person, by email and by phone
• Responding to patron inquiries in person, by email and by phone
• Preparing box office reports as required by the Patron Services department
• Reconciling debit and credit sales each day
• Handling confidential information with discretion and professionalism
• Delivering exceptional customer service while demonstrating and upholding Gateway Theatre’s values and policies
• Representing Gateway Theatre in a professional, welcoming, and inclusive manner

Qualifications:

Candidates with relevant, transferable skills who do not exactly meet the specifications below are encouraged to apply
• Fluency in English, both oral and written; Cantonese or Mandarin are an asset
• Bartending, food service, and other customer service experience
• Experience working with or overseeing volunteers an asset
• Experience with Square and Spektrix are an asset
• Ability to listen to concerns and respond to challenges with empathy and generosity
• Excellent attention to detail and organizational skills
• Ability to delegate and prioritize tasks in a confident manner
• Ability to move between independent self-directed tasks and collaborative work
• Comfortable working alone and able to lift heavy supplies on occasion

Requirements and Certifications
• Legally able to work in Canada (Canadian citizenship, permanent residency or existing open work permit)
• Legally able to serve alcohol, with a valid “Serving it Right” certificate
• Occupational First Aid Level 1
• Foodsafe Level 1 certificate

All training is provided and paid for by the employer.

How to Apply:

Please email your resume and a cover letter outlining your suitability for the position to Ashley Bate at abate@gatewaytheatre.comby 11:59pm on August 23rd. We thank all applicants, but only those considered for an interview will be contacted.

Remuneration:

$18.81/hour