Patron Services Supervisor

Job Title:

Patron Services Supervisor

Organization:

Gateway Theatre

Deadline:

Aug. 23, 2026

Organization Description:

Gateway Theatre is a registered charity and not-for-profit organization proudly situated on the traditional lands of the hən̓q̓əmin̓əm̓-speaking peoples. Gateway Theatre’s purpose is to create outstanding professional theatre and be a celebrated stage for the performing arts in BC, guided by the diverse stories of this place and beyond. To achieve our organizational mission and connect with Richmond's changing population, we employ staff with eclectic, multifaceted expertise. As a group, we take risks, we empower, we go beyond, and we listen. We embrace difference as something that challenges our understanding and provokes our growth.

Website:

http://www.gatewaytheatre.com/

Job Description:

The Patron Services Supervisor is a part-time casual position. With a strong commitment and willingness to work with others, you are prepared to go the extra mile for our guests and your colleagues. This role requires flexibility: Some of our shows are larger and on the main stage, while others are smaller studio shows. You are personable and adaptable, and comfortable providing front-line customer service in support of Gateway’s performances and events. The Patron Services Supervisor will oversee either box office or front of house operations on a shift-to-shift basis.

Responsibilities:

Front of House responsibilities:
• Supervising and coaching staff and volunteers
• Efficiently coordinating the front of house operations during events, and communicating with other operational departments to ensure prompt show times and intermissions
• Troubleshooting and documenting any challenges that may arise during an event or performance.
• Responding to enquiries and conveying questions to the appropriate staff for follow up as needed
• Preparing and submitting detailed written reports for each event
• Delivering exceptional customer service while demonstrating and upholding Gateway Theatre’s values and policies
• Representing Gateway Theatre in a professional, welcoming, and inclusive manner

Box Office responsibilities:
• Selling tickets, processing course registrations in person, by email and by phone
• Responding to patron inquiries in person, by email and by phone
• Preparing box office reports as required by the Patron Services department
• Reconciling debit and credit sales each day
• Handling confidential information with discretion and professionalism
• Delivering exceptional customer service while demonstrating and upholding Gateway Theatre’s values and policies
• Representing Gateway Theatre in a professional, welcoming, and inclusive manner

Qualifications:

Candidates with relevant, transferable skills who do not exactly meet the specifications below are encouraged to apply
• Experience and comfort in leading a team
• Fluency in English, both oral and written; Cantonese or Mandarin an asset
• Experience in customer service or sales
• Experience with Square and Spektrix are an asset
• Comfort with public speaking
• Experience working with or overseeing volunteers
• Ability to listen to concerns and respond to challenges with empathy and generosity
• Excellent attention to detail and organizational skills
• Ability to delegate and prioritize tasks in a confident manner
• Ability to move between independent self-directed tasks and collaborative work
• Comfortable working alone and able to lift heavy supplies on occasion

Requirements and Certifications
• Legally able to work in Canada (Canadian citizenship, permanent residency or existing open work permit)
• Legally able to serve alcohol, with a valid “Serving it Right” certificate
• Occupational First Aid Level 1
• Foodsafe Level 1 certificate

All training is provided and paid for by the employer.

How to Apply:

Please email your resume and a cover letter outlining your suitability for the position to Ashley Bate at abate@gatewaytheatre.com by 11:59pm on August 23rd. We thank all applicants, but only those considered for an interview will be contacted.

Remuneration:

$21.08/hour