Volunteer Coordinator

Job Title:

Volunteer Coordinator

Organization:

PuSh International Performing Arts Festival

Deadline:

Aug. 28, 2026

Organization Description:

The PuSh International Performing Arts Festival is Vancouver’s signature, mid-winter cultural event, taking place each January in theatres and venues across the city. PuSh presents groundbreaking, contemporary works of theatre, dance, music, and multimedia by acclaimed local, national, and international artists. Learn more at pushfestival.ca.

Website:

http://pushfestival.ca/about-the-festival/employment-opportunities/#volunteer-coordinator

Job Description:

Reporting directly to the Interim Managing Director, the Volunteer Coordinator is responsible for festival volunteer coordination activities, as well as box office and donation support.

You will provide support to PuSh Operations and act as an advocate of the PuSh International Performing Arts Festival Society to arts & culture professionals, various stakeholders, and the community at large.

Responsibilities:

• Work in collaboration with all departments to determine and execute volunteer requirements for the Festival, which includes volunteer stewardship initiatives

• Recruit, schedule, train, and supervise all Festival volunteers, including “special groups” such as venue representatives, drivers, and board members

• Organize and approve volunteer applications as they are received

• Organize and execute volunteer training sessions

• Organize and execute a volunteer appreciation event

• Manage, fulfill and distribute volunteer benefits and welcome packs, including tickets, t-shirts, and identification badges

• Maintain thorough and accurate volunteer records in festival management software (Better Impact) and CRM system (Spektrix)

• Schedule volunteers shifts in festival management software

• Act as the manager to volunteers at festival venues

• Provide excellent customer service to PuSh supporters and patrons.

• Assist the Patron Services and Administration Manager with the development and implementation of Box Office and FOH policies

• Determine FOH personnel plans in collaboration with the Patron Services and Administration Manager, Festival Producer, and Accessible PuSh Coordinaton

• Act as the PuSh point of contact for venue volunteers and venue staff onsite at shows

• Ensure all patron information is accurately entered in the database.

• Bring any customer concerns forward to the Patron Services and Administration Manager as soon as possible

• Assist with the processing of complimentary ticket requests

• Work with Patron Services and Administration Manager to collect and record statistics for each Festival event

• Ensure the highest possible level of customer service in all box office transactions

• Attend regular production meetings of staff & contractors as called by the Collaborative Leadership Team

• Support the efforts of the Society and other Society personnel as necessary

• Write a final report and timeline of volunteer management activities

• Other duties and tasks as assigned

Qualifications:

Attributes We Seek:

• Enthusiasm for connecting audiences with transformational art experiences

• Ability to stay calm under pressure and adept at multi-tasking

• Innovative problem-solving skills with the ability to adapt on the fly

• High attention to detail

• Collaborative mindset and approach

• An understanding of time management & responsibility

• Competent leadership skills and able to provide direction and supervision to large group of volunteers

• Must be able and willing to work hours as required by the festival, including weekends and evenings

Candidates Experience:

• Experience in volunteer management or coordination

Exceptional Candidates will have:

• Experience in volunteer management in the live arts

• Experience with Better Impact

• Experience with Spektrix database and ticketing system

• Intermediate knowledge of Google Suite

• Supervisory experience in volunteer management or patron services

• Experience in event management

• Comfort with Mac computers

How to Apply:

Interested Candidates are encouraged to reach out to hr@pushfestival.ca if they have any questions about this position, or would like further information.

To apply, send a cover letter stating your interest in this posting along with a resume/CV outlining your professional experience. Applications will continue to be accepted until the position is filled, with a priority application date of August 28, 2026.

KEY DATES (subject to change):
August 28, 2026 Posting Due Date – priority application date
August 31-September 13, 2026 Application review and interview process (TBA on Zoom, TBA in-person if possible)
October 6, 2026 Candidate begins (optimal start date)

We strongly encourage applications from members of communities that are marginalized or that experience structural discrimination including those identifying as Indigenous, people of colour, members of non-dominant ethnic, religious, linguistic and/or cultural groups, women, (im)migrants/newcomers, people with (dis)abilities, and 2SLGBTQIA+ people, and we strongly encourage applicants to self-identify in their application if they feel comfortable doing so. In order to achieve a representative team, preference may be given to applicants self-declaring as being a member of one or more of the groups identified above. PuSh believes that a staff that reflects the diversity of the communities we serve strengthens our ability to achieve our mission.

PuSh is committed to full inclusion of all qualified individuals. As part of this commitment, we will ensure all persons with disabilities are provided reasonable accommodations. If accommodations are needed to participate in the job application or interview process and/or to perform essential job functions, please contact hr@pushfestival.ca.

Remuneration:

$9000 (300-360 hours)