Studio Operations Coordinator

Job Title:

Studio Operations Coordinator

Organization:

Dougherty Glassworks Ltd.

Deadline:

Sep. 1, 2026

Organization Description:

Dougherty Glassworks Ltd. is a small, busy production glassblowing studio in Aldergrove, BC. We produce handblown glass for retail customers, galleries and wholesale accounts, public workshops, and larger custom and commercial projects. Our studio is primarily a working production environment, with a small team and many moving parts behind the scenes.

Website:

http://doughertyglassworks.com

Job Description:

We are looking for a highly organized, independent Studio Operations Coordinator to help run the operational side of our business. This is not a traditional office environment. Our production team is making glass throughout the day, priorities can shift quickly, and the owner is often unavailable while working in the hot shop.

The right person will be comfortable taking ownership of routine matters, keeping many moving pieces organized, and making sure customers, orders, deadlines and follow-ups do not get lost. This is a part-time, primarily on-site position of approximately 20 hours per week, ideally spread across four weekdays. This is not a glassblowing position or apprenticeship. Glass experience is not required.

Responsibilities:

• Monitor and triage the general inbox and respond to routine customer, product and workshop inquiries

• Coordinate pickups, appointments and order-status questions

• Track retail, wholesale and commercial orders from receipt through completion and delivery

• Maintain accurate active-order and production trackers

• Identify missing information, conflicting quantities, outdated documents and approaching deadlines

• Process and organize wholesale orders and maintain customer records, line sheets, price lists and product information

• Follow up on approvals, deposits, invoices, customer information and unfinished conversations

• Support workshop administration and customer communication

• Coordinate routine shipping, freight, pickups and delivery information

• Assist with Shopify order administration, product information and inventory

• Track market and event deadlines, applications and vendor requirements

• Maintain organized digital files, internal documents, checklists and procedures

• Coordinate receipts and information required by the bookkeeper

• Help manage routine office, packing and studio supply needs

• Identify opportunities to simplify systems and reduce repetitive administrative work

A major part of this role is making sure nothing gets lost. The coordinator is expected to resolve routine matters independently and bring the owner only the decisions that genuinely require owner involvement.

Qualifications:

We are looking for someone who:

• Is exceptionally organized and detail-oriented

• Follows through without repeated reminders

• Has strong, natural written communication skills

• Can manage multiple priorities and changing information

• Uses good judgment and is comfortable making reasonable decisions within established guidelines

• Notices inconsistencies and problems before they become larger issues

• Takes ownership rather than simply forwarding problems

• Is confident using email, spreadsheets, calendars and cloud-based tools

• Is comfortable learning systems such as Shopify

• Can work independently in a busy production environment

• Understands confidentiality and responsible handling of company information and system access

• Enjoys building simple systems that make work easier

• Relevant experience may come from small business operations, wholesale, e-commerce, administrative coordination, arts administration, galleries, design studios, manufacturing, events or high-end retail.

• Glass experience is not required.

How to Apply:

Please email your resume and brief answers to the five questions below to info@doughertyglassworks.com with the subject line: Studio Operations Coordinator Application - [Your Name]

1. Why does this particular role interest you?

2. Tell us about something you were responsible for keeping organized over a long period of time. What system did you use to make sure nothing was forgotten?

3. Give an example of a problem you noticed and solved without being asked.

4. Tell us about a mistake or inconsistency you caught before it became a larger problem.

5. Tell us about a role where you were trusted with confidential company information or access to business systems. How did you handle that responsibility?

No formal cover letter is required. Only candidates selected for the next stage will be contacted.

Remuneration:

$29 to $31 per hour, depending on experience.