Ticket Sales Agent

ORGANIZATION:
Arts Club Theatre Company

DEADLINE:
Oct. 30, 2025

ORGANIZATION DESCRIPTION:
The Arts Club Theatre Company is Canada’s largest year-round not-for-profit theatre company. The Arts Club offers the best in professional theatre and has staged over 650 productions. We are grateful to have our offices, rehearsal halls, workshops, and theatres on the unceded, ancestral, and traditional shared lands of the xʷməθkwəy̓əm (Musqueam), Skwxwú7mesh (Squamish), and Səl̓ílwətaʔ/Selilwitulh (Tsleil-Waututh) Nations.

We are British Columbia’s largest non-profit cultural employer—hiring more than 500 artists, staff, and crew to stage up to 20 shows annually. We educate and cultivate students and theatre lovers of all ages—over 2,500 people engage in our education and professional development programs annually. We support artists and other arts organizations through professional engagement activities, believing firmly that an investment in the industry benefits all. We are a major economic driver in the areas surrounding our venues—our theatres attract a quarter million theatre patrons to dine and shop in the South Granville, Olympic Village, and Granville Island neighbourhoods.

Who Are We?
We are scrappy, ingenious trailblazers who create powerful, intimate artistic experiences that make you feel fully alive.

What Is Our Purpose?
To make our community come alive.

What Is Our Vision?
A world where vibrant communities are shaped by stories that inspire connection and vitality in us all.

Our Values
• Determination: We continue to move forward, with respect for our tenacious past and a fearless embrace of the future. This forward momentum ensures we remain artistic leaders in our community.
• Curiosity: We have a strong desire to know more—about ourselves, our art, and our patrons. We make room for diversity of thought and explore different viewpoints in our engagement with each other and our community.
• Creativity: We use imagination and innovation to explore our artistic practice, champion local talent, and showcase it.
• Comradery: We interact with each other with generosity, empathy, and warmth, embracing differences that make us stronger.
• Safety: The health and well-being of our community informs our work and creates a safe, inclusive, and anti-discriminatory space. We are dedicated to respecting and uplifting underrepresented voices and continuously review our practices to be anti-racist and equitable.

We strive to provide a physically and mentally safer work environment and remain committed to inclusion, anti-racism, and anti-oppression. We want the stories we tell together to reflect nuanced and varied perspectives.

WEBSITE:
http://artsclub.com

JOB DESCRIPTION:
Reporting to the Box Office Manager and the Assistant Box Office Manager, the Ticket Sales Agent is responsible for providing exceptional customer service to guests.

The Box Office operates seven days a week, and shift work will vary depending on the show calendar. Successful candidates must be available to work a minimum of two days per week, with one being Saturday or Sunday. Shifts will range from 4 to 8 hours at our Call Centre or one of our three theatre Box Offices.

This position is unionized and falls within UNIFOR, Local 3000.

Benefits:
• 5 to 10 paid sick or personal days annually, depending on eligibility under the Collective Agreement
• Health and dental benefits package, depending on eligibility
• Complimentary tickets to every production
• Invitations to Dress Rehearsals, Opening Nights, and first rehearsals/Meet & Greets with cast and creative teams
• Discount on bar and concession items in all venues

Additional Details:
• Salary: $19.88 per hour (per the Unifor Collective Agreement)
• Employment Type: Part-time
• Expected Start Date: As soon as possible
• Availability: Minimum two days per week, including one weekend day; must be available over Christmas holidays

RESPONSIBILITIES:
• Answer phone calls at the Box Office Call Centre
• Attend to guests at the theatre’s physical Box Offices
• Respond to requests and process transactions from guests via email
• Provide information on all productions and products
• Process ticket sales, exchanges, and cancellations within terms and conditions of sale
• Process program applications such as Student, Youth, and Arts Worker programs
• Perform other tasks as required

QUALIFICATIONS:
• Patience, open-mindedness, and strong interpersonal skills
• Ability to work effectively in a fast-paced environment
• Ability to follow instructions and adhere to policies and conditions of sale
• Exceptional customer service skills, both over the phone and in person
• Strong verbal and written communication skills
• Ability to upsell and cross-sell effectively
• Ability to work independently and collaboratively as part of a team
• Comfortable making and receiving phone calls and engaging with guests

Qualifications and Experience:
• Familiarity with ticketing systems, databases, or point-of-sale systems
• Experience with Tessitura is an asset
• Proficiency in Office 365 and Google Drive
• Strong background in customer service and sales; comfortable in an office environment
• Flexible schedule
• Passion for theatre and a sense of humour

HOW TO APPLY:
The Arts Club is committed to respecting, championing, and uplifting underrepresented voices in all roles. We strongly encourage applications from individuals who self-identify as coming from underrepresented communities.

If this role interests you, please submit your resume, cover letter, and weekly work availability to humanresources@artsclub.com with the subject line: Ticket Sales Agent – Arts Club Theatre Company – [Your Name].

Access and inclusion are deeply important to us. If you experience barriers to access during the application process, please contact us to discuss accommodations. Applications may be submitted in the following formats: Word document, PDF, audio file, video file, via a face-to-face Zoom interview, or another accessible format of your choosing.

We thank all applicants for their interest; however, only those selected for an interview will be contacted. The Arts Club Theatre Company is an Equal Opportunity Employer, and hiring decisions are based solely on candidate merit and organizational need.

REMUNERATION:
$19.88 per hour