Administration and Communications Assistant
/ORGANIZATION:
Firehall Arts Centre
DEADLINE:
January 15, 2026
ORGANIZATION DESCRIPTION:
With over forty years of weaving diverse storytelling into the fabric of Greater Vancouver, the Firehall Arts Centre is where stories come alive through theatre, dance, music, inter-disciplinary work, and the visual arts. The Firehall embraces its mission to enrich lives and expand minds through the arts. A unique cultural institution in British Columbia, the Firehall presents a season of eight to twelve theatre and dance productions and presentations, with typically over 200 performances per year. Located in the city-owned heritage fire station built in 1906, the Firehall’s intimate black box theatre, along with its outdoor courtyard performance area and rehearsal studio, has supported innovative, eclectic, and thought-provoking theatre productions, as well as cutting-edge dance performances. The Firehall is proud to support emerging and established performing artists and companies, and strives to program work that is inclusive, culturally rich, and reflective of the many voices and perspectives in Canada.
WEBSITE:
http://www.firehallartscentre.ca
JOB DESCRIPTION:
The Administration and Communications Assistant is a key member in the daily administration and communications of the Firehall Arts Centre and provides integral support to the management and organization of the facility. Reporting to the Senior Management Team of the Artistic Producer and General Manager, this position offers an excellent opportunity for individuals wishing to gain experience in arts administration and the operations and promotions of a vibrant producing and presenting performing and visual arts centre. This is a full-time position working 35 hours a week, Monday through Friday, 9:00AM to 5:00PM, with a salaried range of $36,400 to $39,000 dependent on experience.
RESPONSIBILITIES:
General Administrative Duties
Assist Artistic Producer (AP) and General Manager (GM) as requested in general administrative duties
Other additional duties as requested in support of day-to-day operations of the Firehall Arts Centre
Office Coordination/Reception
Serve as receptionist, answering incoming calls, taking messages, directing calls to appropriate individuals, greeting visitors, and managing general inquiries
Open office daily, retrieve voice messages, and ensure messages are forwarded to appropriate staff
Welcome in-person visitors and direct them accordingly
Manage info@firehallartscentre.ca and accounting emails, directing questions to appropriate staff if unable to provide information
Sort printed mail and respond to correspondence as requested
Facilitate deliveries and general building inquiries (e.g., BC Hydro) and forward those requiring additional information to the General Manager
Support the General Manager in coordinating studio rentals by providing access and information
Ensure phone messages are up to date and phones are operational
Process donation receipts and track all donations; for monthly donors, ensure annual receipts are sent
Process and submit bank deposits including bar, box office, rental, and donation deposits
Marketing
Work under the direction of the Director of Development and Senior Management Team to assist with promotional initiatives
Assist with social media posts, distribution, and ordering of print materials
Collaborate on outreach and engagement initiatives
Assist in the maintenance of the WordPress website and updating the digital sign
Assist in creating and distributing newsletters, at minimum on a bi-weekly basis
Assist with in-house design as needed, including fundraising/donor support programs
Coordinate and create Firehall production and presentation show programs
Ensure archives are up to date and maintain online previews/reviews and printed media
Box Office
When Box Office staff are absent, answer telephone and handle in-person and over-the-phone ticket sales using Spektrix ticketing software
Assist Front of House during weekday matinees as needed
Check box office email and respond to messages in a timely manner
Assist Box Office as a Firehall liaison with season pass holders, group bookings, and Firehall members
Manage invitation lists, RSVPs, and media reserves in conjunction with Publicist and Director of Development
QUALIFICATIONS:
Strong interpersonal skills and comfortable communicating verbally and in writing
Passion for the performing arts
Comfortable working in a busy arts organization with a small core team
Knowledge of Vancouver’s arts and community service non-profit sector is an asset
Knowledge of Sage 50, WordPress, Adobe InDesign, and Spektrix ticketing system is an asset
High level of computer proficiency including Windows, Excel, and Microsoft Word
Post-secondary education in arts management or relevant experience is an asset
Able to prioritize, multitask, and work under minimal supervision
Strong follow-through on tasks and issues
Strong organization skills, detail-oriented, self-motivated, and able to problem-solve
HOW TO APPLY:
The Firehall Arts Centre is committed to equality, inclusion, and diversity and welcomes applications from members of underrepresented communities. To apply, send a resume and cover letter to Jessica Gerlach, General Manager of the Firehall Arts Centre, at gm@firehallartscentre.ca. All submissions will be acknowledged, but only candidates selected for an interview will receive a detailed response. Deadline for applications is Friday, January 15, 2026.
REMUNERATION:
$36,400–$39,000 per annum, based on experience
