Box Office and Front of House Manager
/Job Title:
Box Office and Front of House Manager
Organization:
Intrepid Theatre
Deadline:
Jun. 9, 2026
Organization Description:
Intrepid Theatre is an independent theatre company that produces the Victoria Fringe, Incoming and OUTstages Festivals, plus a year-round series that benefit local and emerging artists, and the theatre community at large. We run two venues: the Intrepid Studio, and Festival Hub, which are homebase for our festivals and presentations, and are busy rental venues. We value collaboration not just in our programming and festivals but in our office environment as well.
We acknowledge that equity-seeking communities have been excluded from theatre and non-profit spaces in the past and are committed to employment equity and diversity. We encourage applicants from equity-seeking communities and intersecting identities to apply. Intrepid Theatre strongly believes in providing staff with an anti-oppressive work environment free of discrimination and harassment, and fostering an inclusive and supportive workplace.
See intrepidtheatre.com for more information At Intrepid, we realize that applying for jobs can be intimidating and the job description can seem overwhelming but we've seen that someone who may not have all the desired skills or education can often learn and incorporate their own past experience and knowledge to fit the position or Company’s needs. Even If you don't perfectly meet the requirements listed but are interested, we encourage you to apply. Let us know why you are interested and what you feel you can bring to the position. Some past experiences (life, work, volunteer) might seem like they are not a perfect fit but can be exactly what is needed. We look forward to hearing about you and thanks for wanting to work with us!
Website:
Job Description:
Box Office
- Using Red61 ticketing platform
- build online ticketing, passes, and website events for festivals, shows, fundraisers and special events
- Research and keep up to date on Red61 ticketing system updates, changes and new services
- Communication: Liaise with and support producer, marketing, artist services, and production
- During festivals: sell tickets by phone and provide information to audiences; answer email, phone and in person queries
- Troubleshooting ticketing software issues or online customer queries
- Prepare sales updates, customer lists, and create reports as needed
- Answer questions from audiences regarding accessibility and support accommodation requests
- Support artist and audience accessibility needs and accessibility initiatives
- Manage and oversee casual or seasonal box office staff
Front of House Operations
- Manage Intrepid Theatre Front of House program
- Work as primary Front of House staff at Intrepid Events
- Supervise, train and schedule all casual and festival Front of House staff
- Co-Manage volunteer program with Venues and Programs Manager
- Maintain and update volunteer online schedule and database
- Oversee concession including ordering stock, inventory and following liquor service regulations
- Obtain Special Event Licenses from BC Liquor and Gaming as needed
- Ensure all venues including office are tidy and in presentable condition
- Operations duties (ie. oversee cleaning, suppliers and maintaining office/janitorial supplies)
- Work with Venue and Programs Manager to oversee Fringe Site Office management
- Management of payment systems (Stripe, Square, Ticketing Platform, Moneris)
- Box office and sales reconciliation after events and festivals General Duties
- Support the organization's ongoing Diversity, Equity and Inclusion commitments; collaborating to create and implement action plans as required
- Welcome and interact in person at the Intrepid office, over the phone and via emails with rental clients, patrons, donors, suppliers and the general public in a friendly and calm manner
- Perform other office administration duties as required
- Assist with donor, sponsor and promotional events
Responsibilities:
Who You Are You have experience or interest working in festivals/performances/events, arts administration and customer service. You are eager to contribute to an engaging, safe and inclusive professional theatre environment. You enjoy working with people in a fun and collaborative environment and also are able to work independently. You are passionate about working as a team on project management, arts administration, logistics and supporting a vibrant local theatre ecology. You are professional but easy going, interpersonal, adaptable, and detail oriented and are able to publicly represent Intrepid Theatre.
Qualifications:
Desired Skills or Qualifications:
- Superior customer service - Serving it Right (or willingness to get it)
- Working knowledge of Google Suite, online ticketing software, and sales platform (ex: Stripe, Square) an asset
How to Apply:
To apply, submit a resume and either a one-page cover letter, or an up to 5-minute video or voice recording to: jobs@intrepidtheatre.com. Anyone applying can request a pre-application informational chat with Managing Director, Julie Haddow (Julie@intrepidtheatre.com). Applications will be accepted until June 9, 5pm PST. Applications will be reviewed on a rolling basis and qualified candidates may be contacted before the closing date. Only applicants selected for an interview will be contacted.
Remuneration:
26.50/hour
