Front of House Associate
/ORGANIZATION:
BlueShore Financial Centre for Performing Arts at Capilano University
DEADLINE:
Oct. 7, 2025
ORGANIZATION DESCRIPTION:
At Capilano University, learners are our focus. Guided by the goals outlined in Envisioning and Illuminating 2030, employees play an essential role in creating an exceptional learning experience for and with learners and are central to a thriving campus community. Together, we are inspired by imagination and Capilano University is one of the leading teaching-focused universities in British Columbia and one of BC’s Top Employers. Grounded by our sense of purpose, we offer a meaningful, friendly, and dynamic work environment.
WEBSITE:
http://jobs-capilanou.peopleadmin.com/postings/8396
JOB DESCRIPTION:
This position provides service to promoters by the efficient coordination of front of house activities and provides assistance, support, and information to patrons and staff. Duties include assessing and assisting the progress of pre-, interval, and post-event details, guaranteeing the comfort and safety of the patrons throughout the publicly accessed areas, ensuring the BlueShore Centre conforms to Health & Safety and Fire Regulations set out by Capilano University teams, directing and informing the volunteer ushers, and monitoring lobby sales, providing guidance to concession staff and securing cash deposits. An incumbent in this position reports to the General Manager of the BlueShore Financial Centre for the Performing Arts.
RESPONSIBILITIES:
ILLUSTRATIVE EXAMPLES OF DUTIES
Leads the staff and volunteer team to direct patrons safely through an evacuation.
Ensures health and safety regulations are maintained throughout the facility during events.
Liaises with the Technical Director and, when appropriate, the event liaison to gather necessary event information.
Supports and provides instructions to volunteer ushers to ensure the delivery of the highest standards of customer service to visitors to the Centre.
Communicates event details and requirements to the staff and ushers.
Manages shift schedules of ushers and assists in resolving customer complaints; provides constructive feedback to the team and addresses performance issues on shift.
Ensures that visitors comply with the relevant house rules.
Ensures the venue is properly prepared prior to the arrival of guests, including ensuring parking lots are open to the public and signage directing audiences are placed and returned as appropriately needed; ensures that exit routes are clear of any obstructions by conducting pre-door checks.
Aids visitors and guides ushers in the event of an evacuation, according to procedures and following instructions from the Technical Director.
Supports and guides concession sales staff, concession volunteers, and concession alcohol sales.
Performs clerical duties such as generating nightly show reports, recording event attendance, and other clerical duties as assigned.
May be required to take training and act in the capacity of a floor warden as part of the University’s Emergency Preparedness Plan (Fire, W.H.M.I.S., Earthquake).
Performs duties related to the qualifications and requirements of the position.
QUALIFICATIONS:
Completion of Grade 12
Minimum two years of work experience in live events and handling cash transactions and coordinating a team of volunteers of 10 or more.
Serving it Right Certification
First Aid Level 1
HOW TO APPLY:
Please apply online:
https://jobs-capilanou.peopleadmin.com/postings/8396
REMUNERATION:
$29.08 per hour
