Visitor Services Staff (Museum Attendant I) – Auxiliary
/ORGANIZATION: Museum Of Vancouver
DEADLINE: October 17, 2025
ORGANIZATION DESCRIPTION:
Museum of Vancouver
As a civic organization, the Museum of Vancouver is committed to deepening our collective understanding of the City through our common stories, objects and experiences. MOV conceptualizes this through our engagement priorities, which have been focused into 4 broad areas that we have deemed our pillars. These include: redress and decolonization; immigration and diversity; environment and sustainability; and urban and contemporary issues.
WEBSITE:
http://museumofvancouver.ca/employment-opportunities
JOB DESCRIPTION:
MOV is seeking auxiliary staff to join the Visitor Experience department. This is casual work offering considerable flexibility regarding availability and hours of work. Visitor Services staff provide the first point of contact with MOV visitors. Knowledgeable and engaging, they play a vital part in ensuring a rewarding visitor experience and in promoting MOV exhibits and public events and the benefits of membership. Must be available for occasional early-morning and late-night shifts to support facility rental clients. During these shifts, Visitor Services Staff ensure rental clients are provided with any services detailed in the rental contract and that they honour the obligations outlined within it. Visitor Services staff provide exceptional customer service, support membership and marketing initiatives, maintain gallery readiness for visitors, accurately process payments, and lead emergency evacuation procedures.
RESPONSIBILITIES:
• Demonstrated ability to provide exceptional customer service
• Must enjoy working with the public
• Must be reliable and punctual
• Some weekend and late-night work (10:00 PM–midnight) required
• Ability to set up, take down and operate basic AV & computer equipment for rental clients
• Experience working with cash transactions and processing credit card/debit payments
• Ability to read and absorb information in a timely manner
• Strong communication and interpersonal skills and ability to build positive working relationships with MOV staff
• Training in hospitality, tourism or related subjects, or equivalent training and experience
• Ability to lift and carry boxes, tables and supplies up to 40 lbs. at a time
• Ability to climb ladders and reach overhead
QUALIFICATIONS:
Experience working with cash transactions and processing credit card/debit payments. Ability to read and absorb information in a timely manner. Strong communication and interpersonal skills and ability to build positive working relationships with MOV staff. Training in hospitality, tourism or related subjects, or equivalent training and experience.
HOW TO APPLY:
Please submit application by email no later than October 17 to humanresources@museumofvancouver.ca. The MOV is conducting multiple searches, so please include “Visitor Services” and your name in the titles of your submitted documents.
REMUNERATION:
Hourly $19.46 plus 12% in lieu of benefits
