Ticket Sales Agent
/ORGANIZATION:
Arts Club Theatre Company
DEADLINE:
Sept. 30, 2025
ORGANIZATION DESCRIPTION:
The Arts Club Theatre Company is Canada’s largest year-round not-for-profit theatre company. The Arts Club offers the best in professional theatre and has staged over 650 productions. We are grateful to have our offices, rehearsal halls, workshops, and theatres on the unceded, ancestral and traditional shared lands of the xʷməθkwəy̓əm (Musqueam), Skwxwú7mesh (Squamish), and Səl̓ílwətaʔ/Selilwitulh (Tsleil-Waututh) Nations.
We are British Columbia’s largest non-profit cultural employer, hiring more than 500 artists, staff, and crew to stage up to 20 shows annually. We educate and cultivate students and theatre lovers of all ages—over 2,500 people engage in our education and professional development programs annually. We support artists and other arts organizations through professional engagement activities, believing firmly that an investment in the industry benefits all. We are a major economic driver in the areas surrounding our venues—our theatres attract a quarter million theatre patrons to dine and shop in the South Granville, Olympic Village, and Granville Island neighbourhoods.
Who Are We?
We are scrappy, ingenious trailblazers who create powerful, intimate artistic experiences that make you feel fully alive.
What Is Our Purpose?
To make our community come alive.
What Is Our Vision?
A world where vibrant communities are shaped by stories that inspire connection and vitality in us all.
Our Values
Determination: We have the drive to continue to move forward, with a respectful nod to our tenacious past and a fearless embrace of our future. It is through this forward momentum that we ensure we are the artistic leaders of our community.
Curiosity: We have a strong desire to know more; about ourselves, our art, and our patrons. This spirit is reflected in our willingness to make room for diversity of thought. This exploration of different viewpoints and ideas is reflected in our engagement with each other, with our art, our peers, and our community.
Creativity: We use our imaginations to explore our artistic practice and champion innovation in all the work that we do. We believe in the depth of our local talent and use our resources to showcase it.
Comradery: We interact with each other with good-fellowship and levity. Our spirit of generosity and warmth is seen in our empathy towards each other, our artists, our patrons, and our community. This allows us to embrace differences and makes us stronger.
Safety: The health and well-being of each other and our community informs our work and creates a safe, inviting, and inclusive space for all who enter and interact with us. We commit to constantly review our practices to ensure they are anti-racist and non-discriminatory. We are fiercely dedicated to being an organization that continually respects, champions, and uplifts underrepresented voices in all jobs.
We also strive to provide a safer work environment, both physically and mentally, and we have made ongoing commitments to inclusion, anti-racism and anti-oppression. We want the stories we work together to tell to have nuanced and varied perspectives.
WEBSITE:
http://artsclub.com
JOB DESCRIPTION:
Reporting to the Box Office Manager and the Assistant Box Office Manager, the Ticket Sales Agent is responsible for providing exceptional customer service to guests.
The Box Office operates seven days a week and shift work will vary depending on the show calendar. Successful candidates must be available to work a minimum of two days per week with one of them being on a Saturday or Sunday.
Shifts offered will be a minimum of 4 hours and a maximum of 8 hours at our Call Centre or either of our three theatre Box Offices.
This position is unionized and falls within UNIFOR, Local 3000 union.
RESPONSIBILITIES:
Answer phone calls at the Box Office Call Centre
Attend to guests at the theatre physical Box Offices
Respond to requests and process transactions from guests via email
Provide information on all productions and products
Process ticket sales, exchanges, and cancellations within the terms and conditions of sale
Process program applications such as Student, Youth, and Arts Worker programs
Other tasks as required
QUALIFICATIONS:
Familiarity with ticketing systems, databases, or point of sale systems
Experience using Tessitura is considered an asset
Proficiency in computer skills, including Office 365 and Google Drive
A strong background in customer service and sales, and comfortable in an office environment
A flexible schedule
Passion for theatre and sense of humour
HOW TO APPLY:
The Arts Club is fiercely dedicated to being an organization that continually respects, champions, and uplifts underrepresented voices in all jobs; and we strongly welcome and encourage those who self-identify as coming from underrepresented communities to apply.
If this role sounds exciting and you’d like to learn more, please send your resume, cover letter, and weekly work availability to humanresources@artsclub.com with the subject: Ticket Sales Agent – Arts Club Theatre Company – Your Name.
Access and inclusion are deeply important to us. For those who have barriers to access to any part of our process as laid out, please don't hesitate to reach out and we will happily work with you to create a process that is accessible.
To enhance accessibility, you are also welcome to submit your application in one of the following formats: Word Document, PDF Document, Audio File, Video File, request a face-to-face Zoom application process, or suggest a format that is more accessible to you.
Application Deadline: Sept. 30, 2025.
We thank all who express interest in this position; however, only those selected for an interview will be contacted. The Arts Club Theatre Company is an Equal Opportunity Employer and hiring decisions are based solely on the merits of the candidates and needs of the Society.
REMUNERATION:
$19.88 per hour
