Audience Development & Engagement Coordinator

ORGANIZATION:
Chilliwack Cultural Centre

DEADLINE:
Jan. 28, 2026

ORGANIZATION DESCRIPTION:
The Chilliwack Cultural Centre is a vibrant hub for arts and culture, hosting a wide range of events, performances, and classes. We take pride in providing a welcoming, clean, and safe environment for our patrons, performers, and staff.

Commitment to Diversity & Inclusion:

The Chilliwack Cultural Centre is dedicated to fostering a diverse and inclusive workplace. We encourage applications from all qualified individuals, including those from underrepresented groups.

WEBSITE:
http://www.chilliwackculturalcentre.ca

JOB DESCRIPTION:
The Chilliwack Cultural Centre is seeking a motivated and people-focused Audience Development & Engagement Coordinator to help grow, diversify, and retain our audiences. This role focuses on ticket sales growth, patron stewardship, and audience lifecycle management, with particular attention to first-time ticket buyers, repeat attendance, and patron loyalty.

The successful candidate will play a key role in turning interest into attendance, attendance into habit, and habit into long-term engagement.

RESPONSIBILITIES:
• Support and manage the First-Time Ticket Buyer program, including post-show follow-ups, incentives for return attendance, and tracking conversion from first-time to repeat buyers
• Assist in developing and executing audience growth strategies for new patrons, younger audiences, and underrepresented or emerging audience segments
• Work with the Marketing Manager and Box Office to identify sales patterns, attendance gaps, and opportunities to improve conversion and retention
• Support targeted outreach initiatives with community groups, partners, and special interest segments
• Assist in the administration and stewardship of patron and membership programs, including U28, Red Members, and other loyalty or incentive-based programs
• Support patron communications that feel personal, timely, and valued
• Coordinate small-scale engagement initiatives
• Utilize Spektrix CRM segmentation to target audience groups for select marketing and development campaigns
• Create and schedule social media content with a conversion mindset
• Create and implement digital marketing campaigns and programs through Dotdigital
• Support email marketing campaigns focused on return attendance, series awareness, and last-minute sales
• Update website content with a focus on clarity, relevance, and call-to-action
• Monitor engagement metrics and translate them into actionable insights
• Track and report on audience engagement, ticket buyer conversion rates, and campaign performance
• Assist in maintaining clean audience data in coordination with Spektrix ticketing systems
• Support post-show surveys and audience feedback initiatives
• Greet and assist visitors, patrons, and vendors with professionalism and warmth
• Address general inquiries about programming, ticketing, and events
• Serve as a liaison between staff and patrons, providing excellent customer service
• Maintain a high level of knowledge of activities and services offered at the Chilliwack Cultural Centre
• Act as an ambassador for the Centre in public
• Participate in the implementation of Chilliwack Arts & Cultural Centre Society fundraisers
• Adhere to all Chilliwack Cultural Centre policies and procedures
• Other duties as assigned

QUALIFICATIONS:
• Strong interest in arts marketing, audience engagement, or cultural participation
• Excellent written and verbal communication skills
• Strong organizational skills and attention to detail
• Comfort working with data, tracking results, and learning from insights
• Ability to work independently and collaboratively across departments
• Post-secondary education or current enrollment in marketing, communications, arts administration, or a related field, or significant equivalent experience
• Experience with digital marketing or communications
• Familiarity with email marketing platforms and social media scheduling tools
• Experience with CRM or ticketing systems (e.g., Spektrix)
• Interest in audience development, community engagement, or patron experience
• Experience in the arts, non-profit, or cultural sector
• WHMIS certification (preferred, not required)
• Valid Driver’s License (preferred, not required)

HOW TO APPLY:
Interested applicants should send a cover letter and resume to:
Theresia Reid, Operations Manager, Chilliwack Cultural Centre, 9201 Corbould Street, Chilliwack, BC V2P 4A6.
Email: theresia@chilliwackculturalcentre.ca

We appreciate all interest, but only those selected for an interview will be contacted.

REMUNERATION:
$22.50 per hour. Vacation pay as per the BC ESA. Payment in lieu of extended benefits. Discounts and free access to select classes and shows. Professional development opportunities throughout the year. Access to the office dog.